A/R Collector - All-Guard Alarm Systems, Inc.

Company Overview

Since 1952, All-Guard Alarm Systems, Inc. has been dedicated to providing peace of mind to business and residences throughout the Bay Area. From Fortune 500 companies to the average family home, we have the same proven dedication to customer service that has served our customers for over 65 years. We are one of the largest independent security companies in the Bay Area, and will continue to protect businesses and families for generations to come.

All-Guard is currently seeking energetic, self-motivated, and goal driven individuals to join our accounting team.

Compensation & Benefits

• Competitive pay, DOE
• Opportunity to advance
• Full benefits after 60 days (medical, dental, life, and AD&D)
• Paid vacation, sick leave, and holidays
• 401k with company matching
• Elective benefits available (AFLAC, Colonial Life)

Position Overview

The Junior A/R Collector plays a vital role in daily, weekly, and monthly tasks, collaborating with the Office Manager and other accounting team members as required. Primary responsibility is daily, weekly and monthly in the areas listed below.

Key Duties and Responsibilities:

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  • Deliver outstanding customer service by offering effective solutions for customer account inquiries.
  • Take charge of collecting past due invoices.
  • Conduct billing and collections calls in a professional manner.
  • Analyze and research information related to customer account activity, demonstrating the ability to comprehend contract agreements, invoices, and other relevant documentation.
  • Efficiently process and post payments.
  • Adhere to All-Guard's "3-call, 3-letter" policy for all past due and delinquent accounts.
  • Maintain comprehensive written documentation and records of all calls and activities using DICE accounting software.
  • Handle incoming billing calls and make outgoing calls, documenting conversations and resolutions in the DICE accounting system.
  • Investigate and resolve customer problems and discrepancies, reviewing contracts and documentation.
  • Assign billing numbers and follow billing procedures for payments due in 10 days.
  • Process credit card and EFT payments. Conduct welcome calls for new customers. Perform other duties as assigned.
  • Collaborate with Sales and Service departments to address delayed payments for Installations and Service invoices. Maintain professionalism in all customer interactions, whether written or verbal.

Minimum Qualifications: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position.

• Minimum of 1 year of experience in an Accounts Receivable role.
• Proven ability to collaborate closely and effectively within a cohesive team environment.
• Demonstrated capability to function as a valuable team member.
• Possesses good time management skills with the ability to consistently meet deadlines.
• Able to solve practical problems and fulfill responsibilities with minimal direction.
• Adaptable to work with and serve individuals of all personality types.
• Skilled in reasoning and negotiating with customers under challenging circumstances, while maintaining an understanding, helpful, and respectful demeanor.
• Capable of prioritizing responsibilities and effectively multitasking.
• Excellent communication skills, both verbally and in writing, with the ability to provide clear, specific, and well-documented procedures.
• Computer literacy with proficiency in Outlook, Word, and Excel.
• Familiarity with Microsoft Office applications, including Word, Excel, and others.
• Ability to read and follow existing processes/procedures within the department.
• Skill in crafting clean, specific, and well-documented procedures as needed.
• Experience with DICE Software.

Preferred Qualifications

• Knowledge of DICE accounting software.
• In possession of ACE (Alarm Company Employee) License, issued through the State of California.
• 2-3 years' experience working in the Alarm Industry.

Physical Demands: (Note: Representative demands for successfully performing essential functions.)

• Must have clear vision, hearing, speech, and writing abilities.
• Manual dexterity required for occasional reaching, lifting of small objects, and operating office equipment.

Work Environment: (Note: Representative conditions while performing essential functions.)

• The office environment is clean, orderly, well-lit, and ventilated.
• Noise levels are considered low to moderate.

All-Guard Alarm Systems, Inc, is an equal opportunity employer and does not discriminate based on an applicants age, sex, gender, gender identity, race, ethnicity, religion, sexual orientation, or any other class protected by state or federal law.

Must be able to pass a pre-employment physical, drug screen, and investigative background check.