AAA Call Receiver - AAA Northern California, Nevada & Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Essential Functions

• Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

• Partner with Territory/Fleet Managers to gain a better understanding of their territory.

• Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities

• Clear and proficient verbal and written communication even under pressure

• Advanced computer, relevant applications, telephone and dispatch/radio skills

• Common knowledge of vehicle components and the common reasons for vehicle failure

• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

• toggle and navigate through multiple applications for simultaneous use

• Type 45 WPM

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