ABA Operations Manager - The Cardinal Center for Behavior Analysis

Summary: The Operations Manager plays a key role in the operations of an in-home Applied Behavior Analysis (ABA) company. This position oversees the operational functions of the division, including managing direct care staff (BTs/RBTs), scheduling, basic training, maintaining authorizations, direct communication with families, and more. The Operations Manager works closely with the clinical team to ensure the smooth and efficient operation of the division's services.

This position is for somebody interested in a fast-paced entrepreneurial environment with the drive to excel and grow. If you are passionate about helping families? Do you have the ingenuity to solve problems? Do you believe in providing passionate and empathetic services? If so, we want you to join our team. The Cardinal Center is a small, boutique ABA company that emphasizes collaboration for not only the families we serve, but for our employees. Cardinal is not private equity backed, and our focus is not to service the debt put on our backs, but to service our families. We hold a “families always first” mentality in every decision. If this describes you, we'd love to talk!

Responsibilities:

· Oversee the day-to-day operations of the division

· Work with recruitment team to ensure appropriate staffing needs are met

· Ensure compliance with all relevant regulations and standards of practice related to ABA services.

· Develop and implement policies and procedures to improve the efficiency and effectiveness of the company's operations.

· Coordinate with the clinical team to ensure the timely delivery of services to clients.

· Serve as a liaison between the company, clients, and external stakeholders, such as insurance companies and regulatory agencies.

· Manage the division's scheduling to ensure that clients receive services in a timely manner & ensure authorizations are utilized

· Manage all administrative processes and procedures.

· Provide support and guidance to staff as needed to ensure the smooth operation of the division

· Any other responsibility appointed by manager

Qualifications:

· Bachelor's degree in business administration, healthcare administration, or a related field.

· Previous experience in a management or administrative role, preferably in a healthcare or ABA setting.

· Strong organizational and communication skills.

· Knowledge of human resources practices and regulations.

· Familiarity with financial management principles.

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office and other relevant software applications

o Central Reach and Salesforce is a bonus

· Ability to maintain confidentiality of sensitive information.

· Valid driver's license and access to a reliable vehicle.

· Ability to pass a background check.

The Operations Manager plays a critical role in ensuring the efficient and effective operation of an in-home ABA company. This position requires strong organizational and communication skills and the ability to work with internal and external stakeholders.