Academic Advisor & Transfer Success Coach - Concordia University - Irvine Ca

SUMMARY: The Transfer Coordinator will provide information and students who have chosen to transfer to CUI. The coordinator will be responsible for orienting, tracking and supporting these students during their time at the university. The Transfer Coordinator will develop programming for transfer students that keeps them involved with faculty, staff and other students and provides access to academic and wraparound services. As a Success Coach, the coordinator is responsible for providing student-centered and holistic academic advising and guidance for transfer students. The coaches' work to support the university and grant initiatives and strategic goals, drive measurable student outcomes, and improve retention by engaging in successful advising techniques. In addition, coaches are part of a web of supportive relationships around the student and serve as integral players among campus-wide support offices.

OFFICE PROFILE: The U.S. Department of Education's Developing Hispanic-Serving Institutions (HSI) Program awarded Concordia University Irvine a $3 million grant. Concordia's grant-winning initiative is titled "Avanzando: Access and Success" and will enhance support services For undergraduate Hispanic students. The HSI grant will help Concordia meet the needs of its growing Hispanic population. Concordia is committed to advancing access and success for all students, and to supporting all students' overall well-being as the university seeks to help them develop as wise, honorable, cultivated citizens.

ROLE: This role advises a cohort of traditional undergraduate students.All activities of this position are to make a contribution to the fulfillment of the mission of the university.

TRANSFER SUCCESS COACH

1. Implement and execute HSI grant initiatives, particularly success programs to assist Hispanic students transferring into Concordia
2. Create welcome materials, orientation presentations, and supportive programming for incoming transfer students in each cohort
3. Will cooperate with Admissions on transfer events and visits where applicable.
4. Oversight of Transfer Resource Center
5. Develop materials and workshops to support individual and group transfer student sessions and additional resources (spaces and resources) housed under the Office of Transfer Resources
6. Create, manage, and share appropriately cohort tracking sheets of transfer students
7. Plan intentional monthly programming in collaboration with key offices to support students and assess program effectiveness to help better inform future programming
8. Assists students with major and career exploration and development
9. Develop the interest profiles of incoming transfer students in order to connect quickly with campus life participation and impact their sense of belonging and persistence to graduation.
10. Attends and participates in monthly HSI committee meetings. Prepares monthly and quarterly reports for HSI Project Director.
11. Oversee the hiring and supervision of student worker (Office of Transfer Resources Admin Assistant)
12. Maintains a first-year roster of transfer students, and also compiles a report of transfer demographics, enrollment, retention, and graduation.
13. Other duties as assigned
14. Assess campus climate and enrollment processes for transfer friendliness, and work with appropriate departments on developing tools for smoother transfer-in decisions.

ACADEMIC ADVISING ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

1. Formulate individualized graduation plans for assigned students.
2. Create and bi-annually audit and update graduation plans.
3. Interpret and record academic placement.
4. Regularly communicate with students via email, phone conversations, and one-on-one appointments and document communications
5. Advise (with an 90% degree of accuracy) students to make informed decisions regarding choice of major, dropping or adding classes, and satisfactory academic progress
6. Participate in carrying out registration procedures including satisfactory academic progress toward graduation
7. Evaluate course selection for students for Summer, Fall, and Spring semesters
8. Assist students with identification of vocation, long term goals, and career plans
9. Responsible for knowledge of academic policies, majors, minors, and programs for current catalog year within the first 6-9 months
10. Collaboratively create strategy plans for academic at-risk students
11. Partner with faculty and departments to best serve the students
12. Collaborate with advising team on additional departmental tasks:
    1. updating checklists for all undergraduate majors
    2. mapping courses in major and assessing course schedule conflicts
    3. reviewing and editing four-year course grid
    4. updating web site information
    5. comparing the four-year grid with class schedule to verify course offerings
13. Utilize Concordia University Irvine information systems to support delivery of advising
14. Serve on appropriate department, college and/or campus advisory committees
15. Other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work effectively with and through other people
• Ability to work independently
• Ability to work under stressful conditions
• Proficient in the use of office equipment such as computers, printers, copy machines, etc.
• Skilled in Google Suite: Drive, Docs, Sheets, Slides, Canva
• Skilled in English: spelling, grammar, writing and speaking
• Ability to work with accuracy and diligence
• Patience and sensitivity to work with students
• Respect for confidentiality of records and information in the Associate Dean's office
• Awareness that behavior and dress should be appropriate for the environment of a Christian university
• Creative aptitude
• Ability to be flexible to changing conditions and needs

EDUCATION and/or EXPERIENCE:

• Bachelor's degree from a four-year college or university Master's degree preferred.
• 1-3 years of experience in enrollment management or academic advising at a college level or related experience.
• 1-3 years academic coaching with students who struggle academically or experience working with at-risk students or managing academic support programs

STAFF RELATIONSHIPS:

• Report to the Associate Dean of Student Development with programmatic accountability to the HSI Program Director
• Work closely with the HSI grant positions, Registrar, Admissions, Student Success staff, Orientation team, and Clubs and Organizations

LANGUAGE SKILLS:

• Ability to read, analyze and interpret university procedures, general information, educational publications, synodical procedures or governmental regulations
• Ability to write reports, correspondence and procedure manuals
• Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families and the general public
• Ability to communicate in Spanish is preferred.