Academic Scheduling Coordinator - Princeton University
Princeton, NJ
About the Job
Overview
The Academic Scheduling Coordinator works closely with colleagues in key institutional offices to provide operational support, guidance, and training in the use and assignment of classrooms for the course offerings each semester. The coordinator is responsible for utilizing best practices in classroom scheduling as they relate to curriculum management, and course registration, as well as, for adhering to academic regulations to produce the assignment of instructional space for courses, precepts, exams, and select course-related events, while taking into consideration the unique needs of the teaching and learning culture at Princeton. Under the supervision of the Assistant Registrar for Scheduling, the coordinator will leverage enterprise technology systems to efficiently perform these duties. The coordinator will respond to inquiries from department administrators contacting the Office of the Registrar through a designated email service account with questions and requests related to classrooms assignment and instructional space. The coordinator is a clear communicator with previous academic scheduling expertise who manages their time well and who is able to balance routine operational tasks with sensitive deadlines at peak cycles in the academic calendar.
Applicants must submit a cover letter. For best consideration, apply by the end of September 2024.
Responsibilities
- Performs strong, consistent classroom scheduling support for all undergraduate and graduate academic departments and programs within the University.
- Assigns classes and precepts to classrooms each term
- Processes classroom change requests and adjustments
- Adheres to operational policies and procedures for academic scheduling.
- Meets internal and external compliance requirements.
- Enforces polices and guidelines regarding the assignment of classrooms; escalates when necessary
- Point-of-contact for academic scheduling service email account; triage incoming mail and escalate to assistant/associate registrar, as necessary.
- Primary staff member responsible for the classroom scheduling email account
- Read and process incoming email in a timely manner; redirect mail as needed
- Provides process and project support in the maintenance, refinement, enhancement, and deployment of academic scheduling processes and systems.
- Establishes relationship with campus support for scheduling software
- Provides feedback to vendor regarding software functionality
- Works closely with Office of the Registrar team to improve classroom scheduling processes
- Provides testing and support for ongoing maintenance of technology systems.
- Champions the use of university-wide systems for common functions to improve data quality, eliminate shadow systems, and reduce maintenance efforts and/or costs.
- Provides expert support to campus partners and academic departments. Open, effective communicator with demonstrated ability to engage positively, constructively, and build relationships with administrators, faculty, students, and staff.
- Defines and upholds formal policies and procedures to maintain strong customer service.
- Responds to inquiries and questions in timely, supportive manner
- May perform other duties as assigned.
Qualifications
- Bachelor's degree or equivalent required.
- Three or more years of related work experience.
- High level of accuracy and attention to detail processing large volumes of data.
- Demonstrated ability to report on course assignment and instructional space data for utilization purposes, for trouble-shooting, and for resolving errors.
- Knowledge of complex academic policies and procedures related to academic scheduling, instructional teaching space, curriculum, and student registration.
- Demonstrated expertise working with academic records, including student records privacy (FERPA) policy, ADA, and related business practices.
- Technical expertise and proficiency working with integrated administrative software, software applications, reporting tools and spreadsheet applications.
- Demonstrated ability to work effectively with and foster collaboration among a wide range of individuals and constituencies in a large, complex academic environment.
- Familiarity with issues that influence higher education and/or the profession.
Preferred Qualifications
- Knowledge of student information systems or applications such as: Peoplesoft Campus Solutions, EMS (Event Management System), AdAstra, InfoSilem, or 25Live scheduling software; curriculum software for course management and class offerings management, such as CourseLeaf CIM/CLSS, Visual Schedule Builder (VSB), or CourseDog.
- Experience in a decentralized (Research 1 University).
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS
