Access Concierge at Parkview Health
Fort Wayne, IN
About the Job
Professional/Business Support
Work Location:Blend of Remote and Onsite
Benefit Eligible:Full Time Benefit Eligible
Hours/Week:40
Req #176919
Days,8a-5p
Weekends?No
As a Patient Access Representative, coordinates appointments for VIP and Signature Care patients, managing multiple communication channels to schedule procedures and tests across departments. Assists patients without a primary care provider (PCP) to establish care and schedule appointments. Supports tracking of key access metrics and ensures high-quality service in line with Parkview Health standards.
Qualifications and Requirements:
- Education: High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Experience in customer service or healthcare operations required. Experience with Microsoft Office preferred.
- Skills:
- Proficiency in general computer skills, internet use, and Microsoft Office applications.
- Strong keyboarding skills and ability to operate a multi-line phone and standard office equipment.
- Excellent verbal and written communication skills.
- Professional telephone etiquette, strong organizational, and problem-solving abilities.
- Ability to handle multiple tasks while maintaining attention to detail.
- Creative and forward-thinking approach when faced with challenges.
