Access & Referral Intake Coordinator - Rising Ground, Inc

About Rising Ground

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Overview

Department: Access and Referral

The Intake Coordinator is primarily responsible for accepting and processing referrals for the Youth Reception Center (YRC), Juvenile Justice for Youth and Family (JYF), Supervised Independent Living Program youth (SILP) placements. The Intake Coordinator is an on-call position that screens intakes and decides independently based on eligibility and availability whether to accept a referral for further review by program staff. 

Reports to: The Director of Access & Referral.

Duties:

1. Intake Task

• Receive, process, and distribute new intake referrals to appropriate programs (YRC, JYF and SILP)
• Responsible for collecting data and following up with intake referral sources
• Develop strong relationships and partnerships with external referral sources (ACS)
• Maintain records of intake referral inquiries and admissions.

• Assist SILP admission teams with screening and scheduling pre-admission interviews

• Responsible for processing new intake admissions to the appropriate programs (YRC, JYF and SILP)
• Responsible for entering new intake referrals through data management systems (CONNECTIONS, MYEVOLV and LEWIS)
• Responsible for assisting A/R team with managing on-call intake hotline and incoming resource referrals, includes non-business hours

1. Quality Improvement role

• Maintain formal tracking system to measure agency service referrals performance as it relates to marketing and relationships with referral resources.
• Enters referral and agency intakes information in knowledge management systems (MyEvolv, CONNECTIONS, LEWIS, etc.)

• Community Partnership

• Participate in community partnership meetings and workshops.
• Assist in events to represent the Access and Referral department.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

Yes/No

Work Environment:

Field

Qualifications:

• BA required
• Strong affinity for customer service
• Excellent communication skills both verbal and written
• Knowledgeable in Knowledge management systems
• Prior experience with admissions or Public Relations
• Spanish speaking preferred

SAALRY $55,000 - $59,000

Additional Requirements:

· Authorized to work in the U.S.

· Ability to work in-person in New York City (NY) for at least 3 days or more per week.

· Ability to travel to other Rising Ground sites (if required)

Our Commitment to Diversity, Fairness, and Belonging

Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all

employees and applicants for employment without unlawful discrimination as to an individual’s

perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender

identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or

veteran status in all employment decisions, including but not limited to recruitment, hiring,

compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.