Access Representative - Cummins Behavioral Health Systems

Cummins Behavioral Health Systems, Inc. is seeking a experienced office professional for a rewarding career as Access Representative to provide services at our Outpatient Clinic located in Indianapolis, IN. This is a full-time positon working 40 hours per week.

Job Summary:

The Access Representative performs essential office functions pertaining to admission process including, inquiry, virtual access, scheduling, and authorization/denial management. 

Essential Functions:

1. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed.

2. Answer phones in a courteous, professional manner and transfer call as needed.  Routinely check voice mail throughout day and complete needed follow-up.

3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed.

4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt.

5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed.

7. Send, Scan, Log documents into the chart as needed.

Additional Responsibilities: May be assigned other responsibilities as designated by supervisor.          

Education and/or Experience:

• Two (2) years of work experience in medical or behavior health office is desired;
• Previous experience with Microsoft Word and Excel; and
• High School graduate or equivalent preferred.

Bilingual preferred but not required.

Knowledge, Skills & Abilities:

• Ability to establish rapport quickly;
• Ability to communicate and demonstrate problem-solving skills;
• Ability to collect information from consumer and family members to determine nature and extent of consumer needs;
• Ability to maintain ethical behavior in relationship with consumer;
• Ability to provide courteous customer service to consumers and other staff members;

As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.

Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.

Benefits Include:

• Competitive salaries
• Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages 
• Excellent work life balance 
• Generous paid time starting with 23 days for sick, personal or vacations time
• 8 paid holidays
• Employer matching contributions into your 401K program
• Cummins is a qualifying employer for Public Service Loan Forgiveness programs.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.