Access Services Specialist - University of Oregon
Eugene, OR
About the Job
Department: Libraries
Classification: Library Technician 3
Appointment Type and Duration: Regular, Ongoing
Salary: $19.29 - $29.08 per hour (updated)
FTE: 1.0
Review of Applications Begins
September 30, 2024 (updated); position open until filled.
Special Instructions to Applicants
To ensure consideration, a complete application must include:
1. A current resume/CV.
2. A cover letter demonstrating how your skills and experience meet the minimum and preferred qualifications for the position.
3. Names and contact information for (3) professional references. References will not be contacted until you are notified.
Department Summary
About the UO Libraries:
The University of Oregon Libraries is an essential partner in the University of Oregon’s educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offers many flexible service- and technology-rich environments for our users’ research, learning, and publishing needs.
The UO Libraries’ mission is informing research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries’ strategic design, our values, and our goals at library.uoregon.edu/strategy.
The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
About Data, Access, Research, and Teaching Services:
Data, Access, Research, & Teaching Services (DARTS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. DARTS encompasses four major areas: Teaching & Liaison Services, Access and Delivery Services, Research & Learning Paces, and the Department of Open Research (DOOR). Services provided include the circulation of collections, collection development and maintenance, information literacy instruction, data services, digital publishing, and public scholarship support. The division also oversees five branch library facilities: the Design Library, the NE Portland Library and Learning Commons, Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology. The mission of DARTS is to enhance student success, faculty research, and teaching by facilitating access to information resources and specialized research spaces, building collections, providing innovative engagement activities, delivering information, data, and digital literacy teaching and consultation, implementing programs that support the adoption of Open Education Resources (OER) and provision of affordable course materials.
About Access and Delivery Services:
Access and Delivery Services is a department within the DARTS division that works across the Knight, Design, Mathematics, and Oregon Institute of Marine Biology Libraries and Price Science Commons. The mission of Access and Delivery Services is enhancing access to UO Libraries’ resources, facilities, and services, and employees in our department are responsible for opening and closing the libraries, public service, circulation, course reserves, interlibrary loan, physical resource and maintenance, study room stewardship, and public computing.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities.
Position Summary
About the position:
Calling all night owls! UO Libraries is seeking a self-motivated and customer focused individual to join our evening team in the Access and Delivery Services department. If you prefer late night hours and appreciate the support that our libraries provide students in reaching their full potential, we encourage you to apply for this Library Technician 3 position.
This Library Technician 3 position assists departmental management in overseeing Knight Library and/or branch library facilities and operations during evening and closing shifts. The person in this position provides patron assistance at our public service desks; communicates with patrons and colleagues from within and outside the work unit via e-mail, Microsoft Teams, telephone, and in-person; and assists departmental management in the training and oversight of Library Technician 1s & 2s, and Library Student Assistants.
The person in this position also performs various specialized tasks that require a high level of non-routine decision making, judgment, expertise, and independence. They may be a subject expert or help to coordinate one of the many services that Access Services provides, such as student employee development and scheduling or course reserves.
Knight Library building hours and employee schedule are subject to change.
Fall, Winter, & Spring Academic Terms Weeks 1-9:
Sunday – Thursday 3:15PM – 12:15AM
Fall, Winter, & Spring Academic Terms Weeks 10-11:
Sunday – Thursday 5:15PM – 2:15AM
Intersessions and Summer Academic Terms:
Monday – Friday 10:15AM – 7:15PM
We are aware that some job seekers hesitate to apply unless they meet every preferred qualification in the job description. We are most interested in finding the best candidate for the job and recognize that successful candidates may come from a variety of career trajectories, including bringing skills and abilities gained outside a classroom context. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications, and will consider equivalent skill sets.
Minimum Requirements
• Bachelors degree plus two years of current (within 5 years) experience in a Library; OR,
• 4 years of current library experience;
• AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.
Professional Competencies
• Ability to consistently provide professional and user-focused customer service.
• Ability to communicate effectively in writing and verbally with library patrons, colleagues, and business partners.
• Ability to complete tasks that require extreme detail and precision.
• Ability to work independently and as a team member to balance workloads and meet deadlines.
• Ability to troubleshoot technological, procedural, and other types of problems.
• Ability to remain current in, interpret, determine compliance with, and enforce policies, procedures, guidelines, and regulations in a rapidly changing environment.
• Ability to work within and foster a diverse work environment.
Preferred Qualifications
• Experience providing public service in a busy environment.
• Experience supervising, overseeing, or leading the work of colleagues or volunteers.
• Experience working in a branch library system and/or library consortium.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.