Accident Support Specialist - Flexcar

Title: Accident Support Specialist 

Location: Auburn, MA 
Employee Type: Full-Time 
Pay Rate: $24/hr Full Benefit Package! 

As a Flexcar Accident Support Specialist, you'll act as the primary liaison between our members and our internal/external claims and incident partners.  You'll provide world class member service while managing the entire damage recovery process, including reviewing past, current, and future incident reports to ensure member incident reports are processed efficiently with an eye toward improving damage fee recovery. Your role also includes providing reports and status updates to enhance tracking efforts.

What You’ll Do:

• Triage incident reports to ensure our members and our field teams know what to expect
• Consult with members both over the phone and via email to gather information on their incident
• Review claims files for completed incident reports, damage assessments, deductible invoices, and trigger subrogation reviews
• Act as a liaison between our market team, damage writers, third party claims administrator, and our members
• Review customer history and incident details, balancing low-risk and low-damage cases against standard eligibility guidelines
• Identify escalation paths to ensure fast resolution of claims by working in tandem with Care, Security, Risk, Billing, and Field Operations teams
• Process customer billing notifications and invoices in a timely manner
• Audit claims, invoices, payments, and payment plans to ensure successful damage recovery
• Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members while enhancing damage fee recovery

• Being a core member of the Flexcar Team – Our members depend on you to help them when they need it most!
• Contribute directly to the company’s financial success – help us mitigate risk and improve recovery rates on damages.
• Being part of an automotive company that recognizes talent – where you can make a difference.  
• We are growing quickly – which means your career can grow quickly with us too!  

• Previous claims or first notice of loss experience required
• Being an effective multitasker with strong time management skills  
• Tech savviness – you'll be using multiple internal and external systems to manage your daily tasks
• Ability to work in a customer-centric environment
• Excellent verbal and written communication skills
• Operating as a team player in a fast-paced environment  
• Flexibility to workdays, evenings, weekends and/or holidays 
• Willingness to work outdoors (weather and other conditions vary)  
• Ability to carry tools and marketing materials (up to 50 lbs.) 
• Valid driver’s license and an acceptable driving record (per company standards) 
• At least 18 years old 

What Tops Off the Tank:     

• Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose 

• Save for Your Future! 401(k) with company match from day one of hire  

• Expand The Family! Paid family leave available for all full-time employees  

• Focus on Wellness! Company sponsored ClassPass wellness partnership available  

• Drive a Flexcar! Discounted employee rate on Flexcar products 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer. 

Who are we?

Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 110 Billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

The extra mile:

We encourage Flexsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.

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