Account Administrator - ADESA Brasher's - Carvana

ADESA is looking for an Account Administrator to join our team! Reporting to the designated manager, the Account Admin assists in obtaining required information and helps with the completion of necessary paperwork for sale of vehicles and assists with and performs various administrative and clerical duties relating to the sale for one or more of the following departments: Consignment, Factory, Fleet/Lease or Commercial Account in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible.

Responsibilities and Duties include but are not limited to the following: 

Provide excellent customer service:  

• Make sure customers receive prompt, efficient and courteous attention.  
• Maintain a professional appearance, orderly work environment and friendly disposition.  
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences. 
• Respond in a timely manner to all customer inquiries relating to vehicles and titles.

Specific Responsibilities

• Verify that vehicle information is accurately recorded and numbered for the sale.
• Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
• Verify title, bill of sale and VIN number are accurately recorded.  May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
• Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
• Enter condition reports into AMS.
• Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
• Call in orders for Windshield, Dent Demon and other outside vendors.
• Verify the correct repair charges are submitted.
• Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
• Set the order of the sale and ensure accurate preparation of contracts.
• Print stickers for sale per OHA guidelines.
• Represent vehicles on the block or attend block with sales representative on sale day.
• Communicate with customer for failed post sale inspections or arbitration.
• Process paperwork and checks following the sale, provide necessary paperwork to customers.
• For vehicle pick-up’s and disposition, schedule vehicles for pick up location.
• Assist in scheduling vehicles online for review.  Assist in preparation and processing of post-sale information to managers and customers.
• Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process.
• Maintain knowledge of DMV laws and regulations pertaining to titles.
• Any other duties assigned by the General Manager or designated manager.

Qualifications:

• High School Diploma or GED preferred.
• 1 to 2 years of office experience required.
• Office experience in an auction shop or auction office preferred. 
• Effective customer relations, communication and interpersonal skills required. 
• Must have organizational skills, be detail oriented with the ability to multitask.
• Ability to understand and adhere to Company policies in all areas.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.

PERKS & BENEFITS:

• Medical, Dental, and Vision benefits.
• 401K with company match.
• Generous PTO (paid time off).
• A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

ABOUT US

ADESA currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

Legal:

Hiring is contingent on passing a complete background check and motor vehicle record check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.