Account Assistant - CPS
Lehighton, PA
About the Job
Essential Duties and Responsibilities:
• Answers incoming calls and assists callers with general product questions
• Manages 'Contact Us' inbox. Responds to customer inquiries, qualifies customer inquiries and/or forwards inquiries to appropriate Business Unit Manager, Outside Sales Rep or Inside Sales Account Manager
• Gains an understanding of the company's products and our customers to support Inside Sales
• Communicates basic technical information on all products
• Provides product knowledge to the customers/end-users
• Proactively utilizes all provided tools and training to maximize performance
• Works with departments outside of Customer Service to effectively and efficiently resolve customer inquiries
• Processes orders for Account Managers
• Processes orders for Marketing Support (sample orders)
• Oversees the Employee Order process
• Primary point of contact for end-users with warranty claim issues related to product purchased from Home Depot; works with Technical Support Manager to review claims and provide communication with the end-user
• Responsible to perform other duties and activities as directed
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• A minimum of 2 years' experience in customer service
• Possess professional phone manner and presence and email etiquette
• Energetic and positive attitude
• Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues
• Strong multi-tasking skills
• Detail oriented with problem solving abilities
• Solid basic math skills and analytical skills
• Punctual and strong work ethic
• Ability to work well with others in a team approach
• Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal ERP systems (SAP custom programming)
• Exhibit excellent communication and organizational skills
• Strong written communication skills
• Answers incoming calls and assists callers with general product questions
• Manages 'Contact Us' inbox. Responds to customer inquiries, qualifies customer inquiries and/or forwards inquiries to appropriate Business Unit Manager, Outside Sales Rep or Inside Sales Account Manager
• Gains an understanding of the company's products and our customers to support Inside Sales
• Communicates basic technical information on all products
• Provides product knowledge to the customers/end-users
• Proactively utilizes all provided tools and training to maximize performance
• Works with departments outside of Customer Service to effectively and efficiently resolve customer inquiries
• Processes orders for Account Managers
• Processes orders for Marketing Support (sample orders)
• Oversees the Employee Order process
• Primary point of contact for end-users with warranty claim issues related to product purchased from Home Depot; works with Technical Support Manager to review claims and provide communication with the end-user
• Responsible to perform other duties and activities as directed
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• A minimum of 2 years' experience in customer service
• Possess professional phone manner and presence and email etiquette
• Energetic and positive attitude
• Good conflict resolution skills and ability to react professionally to a diverse range of complex problems and potentially frustrating customer issues
• Strong multi-tasking skills
• Detail oriented with problem solving abilities
• Solid basic math skills and analytical skills
• Punctual and strong work ethic
• Ability to work well with others in a team approach
• Computer skills to include an excellent working knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook) along with ability to adapt to internal ERP systems (SAP custom programming)
• Exhibit excellent communication and organizational skills
• Strong written communication skills
Source : CPS
