Account Associate Specializing In Home Care - 24/7 Coastal Contact
Gulf Shores, AL 36542
About the Job
We are looking for candidates who reside in Alaska, Florida, New Hampshire, Nevada, South Dakota, Tennessee, Texas, Wyoming, North Carolina, Ohio, South Carolina, Alabama, Kansas, Georgia, Virginia, or Kentucky.
Description:
We are building a pool of candidates for future Account Associate positions. Although there are no immediate openings, we are conducting interviews to identify qualified individuals for upcoming roles.
What to Expect:
- Interviews: Candidates will still be interviewed as part of the process.
- Application Status: We will hold your application until a new position becomes available.
- Future Opportunities: When a new position becomes available, we will contact candidates who have passed the interview process.
About the Role:
As a 24/7 Coastal Contact Account Associate, you are the face of our company, and your role is a vital part of our business. We provide the highest level of customer service while working to ensure each of our agencies, their clients, and caregivers have complete satisfaction and peace of mind.
We are looking for candidates who are enthusiastic, passionate, and sensitive to the Home Care industry. It is very important that you truly have a heart for the clients and their families while working to fill their needs.
We handle all scheduling and emergency needs for our agencies all while working remotely. You will monitor missed clock-ins, call-offs, re-staffing shifts, client schedule changes, etc.
Duties and responsibilities:
- Daytime Shift
New service inquiry calls
Last-minute schedule changes
Document client cancellations
Answer client scheduling inquiries (as applicable/ per agency)
Answering office phones that are forwarded to you via our IT solution
Take detailed notes and document correctly & efficiently to each agency per call
Phone coverage during normal business hours
Customer service
Answering calls
Taking messages
Call routing
Email management
Provide general office info… hours, address, fax#, etc
CG clock in/out
CG call off’s
Employment inquiries
CL Scheduling calls
Stay active and up to date on Vonage team chat for real-time changes throughout the day
Attempt transfers when out of the office
All temporary exceptions to the rule are posted and they need to be worked all day every day in order to perform the job to the best of your ability
May be required to perform or adjust to new duties as assigned by the agency as needed
- After Hours Shift and Overnight Shift
Mitigate calls received after-hours
Work to manage last minute schedule change calls.
New service inquiry calls
No Call / No Show re-staffing
Last minute schedule changes
Monitor caregiver clock-in/out through your software calendar
Notify both client and caregiver of anticipated late arrival
Work to schedule replacement staff for a caregiver who has cancelled.
Notify the client of schedule changes.
Address caregiver calls related to client supplies.
Document client cancellations and notify caregivers
Address client concerns
Answer client scheduling inquiries
Answering office phones that are forwarded to you via our IT solution
Phone coverage during normal business hours for meetings or lunch when needed.
May be required to perform or adjust to new duties as assigned by the agency as needed.
Minimum Qualifications:
- Excellent communication skills
- Willing to work evenings, weekends, and holidays
- Has own laptop or computer desktop
- Has a stable, fast, and reliable internet connection
- Quiet Workspace
Preferred Qualifications:
- Homecare Industry experience
- Customer Service Industry experience
- Working remote experience
Compensation and Benefits:
- Pay rate starts at $13 an hour
- Paid Training
- Remote work-from-home set-up
- Paid Time Off After 1 year of employment
- Life Insurance After training ends
- Health Insurance After 90-day probationary ends
Note:
By applying, you agree to be considered for future positions. We’ll contact those who have passed the interview when a new position becomes available.
About Us
24/7 Coastal Contact provides dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.
Our mission is to revolutionize after-hours Home Care by providing relief to Home Care providers. We will diligently work to resolve issues, handle emergencies, and ensure continuous service throughout the evening so that each agency we represent, and their clients in turn, are always secure.
Since our launch in 2018, we now serve over 40 agencies in more than 24 states with a 95% service retention rate.
Our Values
The company's culture is based on values that help us achieve great work every day, including:
- Customer Centricity: Prioritize customer needs and deliver exceptional service round the clock.
- Integrity: Uphold honesty, transparency, and ethical conduct in all interactions.
- Reliability: Demonstrate consistency and dependability in fulfilling commitments.
- Teamwork: Foster collaboration, respect diversity, and support each other's success.
- Continuous Improvement: Embrace innovation, seek growth opportunities, and strive for excellence.
- Adaptability: Remain flexible and responsive to changing customer and business needs.
- Accountability: Take ownership of responsibilities and actions to achieve results.
- Community Engagement: Contribute positively to the local community and environment.
- Health and Safety: Prioritize the well-being and safety of employees and customers.
- Professionalism: Maintain a high standard of professionalism in all interactions and communications.
Disclaimer:
The job description listed above is not meant to cover all duties and responsibilities and is subject to change as necessary from time to time.
24/7 Coastal Contact is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
