Account Coordinator - CHCS Services, Inc

Who we are:

Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers.

Our story

We’ve been in business for over 30 years. We are a global company with delivery centers in the USA and INDIA. CHCS is an award-winning insurance third-party administrator (TPA) of senior health products. We are in the business of providing state-of-the-art administrative support services and customized care solutions to manage policies and claims. CHCS Supports some of the largest senior market insurance companies in the world. Processing hundreds of thousands of claims every year.

About you:

Are you looking for an opportunity to be a solid contributor to a growing company's success by applying your tremendous organizational and analytical skills?

The ideal candidate for this role should possess a strong work ethic, excellent communication skills, critical thinking abilities, and be able to work in a fast-paced environment. You are able to work independently on set goals and complete work deadlines. A person who understands the responsibilities of working from home and is comfortable with speaking with customers on the phone. The ideal candidate is viewed as a team player and can easily be spoken of as a collaborator in past positions.

Job Summary

The Account Coordinator position plays an integral role in the success of our Electronic Visit Verification service. You will become a subject matter expert of Wellcove’s products, with the explanation of our verification technology to assist policyholders submit claims, on behalf of our LTC partners. 

Supervisory Responsibilities:

None 

 Duties/Responsibilities:

• Answer inbound calls to assist and educate callers on the utilization of AssuriCare's services
• Gather information from callers and complete accurate data entry
• Deliver outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help
• Independently process caller requests accurately and promptly in AssuriCare’s proprietary system, and escalate as appropriate
• Comply with Customer Support objectives, performance standards, and policies
• Effectively use knowledge base and process resources to ensure the delivery of accurate information and error-free processing of requests
• Receiving a score of 85% or greater on QA scores (2 completed each month) 
• Not exceeding 30-minute meal and break times daily 
• Averaging 15% or less on After Call Work Time    
• Team collaboration

 Required Skills/Abilities:

• Excellent computer skills including proficiency with Microsoft office applications and Adobe Acrobat. 
• Accountable and able to work remotely and independently.
• Display a positive ‘can do’/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Willing to learn new duties and technology-related skills as required.
• Collaborative team spirit.
• Ability to pass background screening and drug test (includes marijuana)
• Ability to produce a high school, GED or college diploma upon request.
• Ability to provide responses from three professional references. 
• Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter.
• Able to provide reliable internet connection and access to smart phone. 

  Education and Experience: 

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• High School or equivalent required

 Physical Requirements:

 Sedentary work. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.