Account Coordinator | Customer Onboarding - Team Velocity
Remote, VA 20171
About the Job
As an Account Coordinator for the Customer Onboarding Team, you must possess superior communication skills and a comprehensive understanding of Agency-Client relationships and Customer Onboarding processes. You will work closely with the Director of Onboarding to ensure flawless execution and timely deliverables. You have a solid understanding of the automotive industry and digital advertising. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You will support and respond to any alerts or red flags to control a fire when it is small and manageable. The customer will always feel as though you are there to help them.
This is an entry-level, full-time, salaried, remote position. Employee must be located within the Continental U.S., EATSERN or CENTRAL TIME ZONE preferred, but all are welcome to apply.
Responsibilities:
- Support the Director of Operations with the execution of Customer Onboarding processes
- Support your Onboarding counterparts in preparing marketing and advertising strategies, plans, and objectives
- Prepare audits by collecting, analyzing, and summarizing data
- Participate in client calls and actively compile data needed to set up all contract deliverables
- Manage and order various marketing components using company proprietary applications
- Track client deliverables across multiple mediums of marketing to ensure timely delivery
- Create and setup backend components
- Obtain and maintain knowledge of brand guidelines
Requirements:
- Bachelor's degree required
- 2-4 years’ relatable professional work experience in client/customer account services
- Proficiency in Microsoft Office, a must!
- Highly organized and detailed oriented
- Passion for analytical thinking
- Demonstrated ability to write, listen, and articulate in a clear and concise manner
- Eagerness to take ownership of projects
- Ability to establish priorities and objectives
- Ability to be flexible in a fast-paced and ever-changing environment
Compensation
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.