Account Coordinator - DHD Consulting

Job Description

The duties and responsibilities of this position include, but are not limited to:

• Assisting customers of US branch with product-related questions by email and in person
• Handling claims regarding refunds or exchanges
• Processing orders are given over the phone, email, or internal ERP system
• Handling communication with customers and vendors to ensure on-time payment
• Assisting in coordinating the delivery process to meet guarantees to customers
• Managing relationships with customers
• Updating internal databases with account information
• Liaise with internal teams to ensure proper pre-and post-sales service
• Prepare, file, and retrieve sales-related documents such as invoices and PO Status
• Assisting all sales related work

The following skills and qualifications are required for this position:

• Strong communication skills with a problem-solving attitude
• Excellent computer skills (MS Office in particular)
• Organizational and time-management skills
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment
• Bachelor’s degree preferred
• Korean-English bilingual heavily preferred

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