Account Director at Jones Lang LaSalle
Atlanta, GA 30301
About the Job
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL Work DynamicsJLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work
With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment
Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed
JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects
Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration
Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare.The OpportunityThe Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship
This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability
The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities
This role is the top leadership role on the account.Primary ResponsibilitiesExceeding Client ExpectationsCreate the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewalsDrive account growth by articulating value proposition and ensuring expansion of services providedEstablish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service deliveryBuilding High Performance TeamsEnsure highest qualified candidate is hired for all roles on the accountBuild actionable and measurable career development plans for all direct reportsAdvance the firm’s diversity and inclusion priorities with planful and focused talent planningAchieving Financial Results and Contributing to Firm’s Revenue GrowthPresent an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plansProactively manage to the account budget and identify opportunities to generate additional revenue on the accountMitigate risk for the firm by ensuring A/R is maintained below 60 days payableAttributesExemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clientsStrategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunitiesFinancially astute – commercial oriented, strong financial acumenResults driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrityObsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivityTransformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growthOperational “heft” –comfort and experience with complex, large, and heavily matrixed organizationsRequirementsSeasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experienceProven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companiesExtensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)Has proactively managed a budgetBachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferredEstimated total compensation for this position:180,000.00 – 200,000.00 USD per yearThe total compensation range is an estimate and not guaranteed
An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:Remote –Atlanta, GA, Austin, TX, Charlotte, NC, Chicago, IL, Dallas, TX, Houston, TX, Orlando, FL, Savannah, GA, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements
We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health
Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services
We take our responsibility to protect the personal information provided to us seriously
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons
We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19
If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date
You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen)
Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities
Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; Charlotte, NC; Washington, DC; Austin, TX; Savannah, GA; Dallas, TX; Houston, TX; Orlando, FL; Atlanta, GAType: Full time
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL Work DynamicsJLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work
With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment
Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed
JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects
Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration
Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare.The OpportunityThe Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship
This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability
The Account Director creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities
This role is the top leadership role on the account.Primary ResponsibilitiesExceeding Client ExpectationsCreate the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewalsDrive account growth by articulating value proposition and ensuring expansion of services providedEstablish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service deliveryBuilding High Performance TeamsEnsure highest qualified candidate is hired for all roles on the accountBuild actionable and measurable career development plans for all direct reportsAdvance the firm’s diversity and inclusion priorities with planful and focused talent planningAchieving Financial Results and Contributing to Firm’s Revenue GrowthPresent an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plansProactively manage to the account budget and identify opportunities to generate additional revenue on the accountMitigate risk for the firm by ensuring A/R is maintained below 60 days payableAttributesExemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clientsStrategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunitiesFinancially astute – commercial oriented, strong financial acumenResults driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrityObsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivityTransformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growthOperational “heft” –comfort and experience with complex, large, and heavily matrixed organizationsRequirementsSeasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experienceProven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companiesExtensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)Has proactively managed a budgetBachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferredEstimated total compensation for this position:180,000.00 – 200,000.00 USD per yearThe total compensation range is an estimate and not guaranteed
An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:Remote –Atlanta, GA, Austin, TX, Charlotte, NC, Chicago, IL, Dallas, TX, Houston, TX, Orlando, FL, Savannah, GA, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements
We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health
Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services
We take our responsibility to protect the personal information provided to us seriously
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons
We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19
If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date
You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen)
Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities
Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; Charlotte, NC; Washington, DC; Austin, TX; Savannah, GA; Dallas, TX; Houston, TX; Orlando, FL; Atlanta, GAType: Full time
