Account Director, CBC Specialty Beverage, Chicago, IL - Compass Group, North America

Canteen




+ Salary Range: $46,000 - $51,000 / year




*Internal Employee Referral Bonus Available


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About Canteen:


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.



Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.


Come for the job, stay for the career. We are Canteen.






Job Summary:



The Account Director for CBC Specialty Beverages will play a vital role in leading and cultivating strategic relationships with existing customers, driving sales growth, and ensuring outstanding customer service. This position leads all aspects of daily account operations, ensures detailed execution and logistics, and collaborates with cross-functional teams to achieve business objectives.





Customer Relationship Management

* Lead and cultivate relationships with existing customers to drive sales growth and customer satisfaction.

* Develop and maintain strong relationships with customers, understanding their needs, and providing tailored solutions.

* Find opportunities to upsell products and services to existing customers based on performance analysis and order trends.

* Communicate with customers regarding holiday schedules, including revising and maintaining auto-response emails to reflect schedule and collaborating with team members to update banners on ordering portal.

Reporting and Analysis

* Generate daily, weekly, and monthly reports, including:

o Customers on Credit Hold

o Customers with expiring credit cards

o Customer Performance Analysis

* Analyze customer order data to identify trends and opportunities for upselling and improving service.

* Create and improve weekly and monthly efficiency reports.

Vendor and Supply Chain Coordination

* Monitor and maintain up-to-date knowledge of vendor roasting dates and production timelines.

* Ensure all purchase orders (POs) are properly tracked and entered in system for special orders and non- stocked items.

Operational Support

* Ensure all customer orders are processed in a timely and accurate manner.

* Efficiently lead all email communication for both personal and shared inboxes.

* Assist in updating credit hold orders and adjusting dates appropriately once orders are released.

Team Collaboration

* Work closely with cross-functional teams to improve overall process efficiency and customer experience.

* Delegate tasks appropriately and supervise progress to ensure customer needs are met.

* Maintain a high level of dependability and consistency in completing tasks, solving issues, and supporting the team.







Associates at Canteen are offered many fantastic benefits.


Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program


Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf) for information on additional company-provided time off benefits.





About Compass Group: Achieving leadership in the foodservice industry




Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Req ID: 1370671


Canteen