Account Director - Pinckney Hugo Group, LLC

ACCOUNT DIRECTOR, Account Services Department

The Account Director will lead beyond the day to day client engagement and develop strategic recommendations that address the client's business challenges, KPIs to be achieved and provide solutions.  

Manage a team of agency SMEs to deliver on client needs and achieve favorable outcomes for the client that result in agency profitability and overall financial health. Lead the client to new marketing solutions that they may not have considered in their own operations and planning processes.  

Leads organic growth initiatives and demonstrates a high level of business acumen.

Areas of focus: Strategy & Account planning, Project Delivery, Leadership & People Management

Expectations

Act as strategic partner.  Become a brand expert. Become  a client expert. Fully engage and contribute to opportunities for new ideas. Ideate with teams. Research what clients have done in the past to learn from and utilize with forward motion. Ensure we are delivering successfully and be accountable to the financial health of the clients & agency.

Responsibilities

• Oversee growth and development of top tier/key accounts
• Identify opportunity to solve business problems along with  how to build, co-create and guide a team to solutions
• Apply high level of business acumen and have keen eye monitoring key KPIs.
• Ensure and deliver client satisfaction - look for ways to deliver above expectations. Surprise & delight.
• Mentor & coach assigned account team members
• Provide marketing leadership on client business internally and externally- stay curious. 
• Become and continually be category and business expert
• Management and development of key client briefs, projects and requests, including adding value and refinement of the above
• Owner of organic growth plans and client budgets overseeing and monitoring account billing, time tracking and profitability. 
• Present agency POVs externally and with SMEs
• Motivate and bring internal teams together to produce our best work 
• Be accountable for the security of our client’s business
• Ensure the excellence of projects and high quality output of our services; effectively manage and interpret client feedback; guide/lead team to implement projects smoothly and effectively including overall QA & QC of all deliverables. 
• Elevate customer concerns and opportunities as needed
• Develop and maintain high levels of team effectiveness (trust, communication, collaboration, productivity, engagement)
• Understand & respect every department’s role in delivering great work and building relationships
• Uphold agency core values.  Enter time on a daily basis.

Requirements

• 7 years of agency experience in an account management role
• Bachelor’s degree in advertising, marketing, business or related degree required
• Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies
• Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications
• Ability to communicate effectively, both orally and in writing
• Ability to read, write, analyze and interpret general business periodicals and professional journals
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to analyze and solve problems
• Excellent organizational skills
• Excellent attention to detail
• Ability to work independently and as part of a team is a must

WHY WE'RE HIRING?

The short answer? We're looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years.

We've created bigger and better work, added to our capabilities and expanded to serve a wider range of regional, national and international clients. It's all happened because we've been able to bring in incredibly talented and dedicated people to help build something special. And because we don't plan on slowing down anytime soon, we're posting career opportunities like this one.

WHY PHG?

For starters, you'll have the chance to work on some of the biggest brands and most exciting projects in the world — all from right here in Upstate New York, and in some cases, from the comfort of your home.

You'll be challenged, but you'll never be on your own. What we offer takes a full team. And we're just that — a team. A group of complementary talents that, when unleashed together, can do anything we set our minds to.

Some of our comprehensive and competitive benefits include:  

• Hybrid work – split your week between working in our office or at home
• Generous PTO policy, including flex time
• Paid parental leave 
• Medical, vision, dental benefits
• Resources for savings and investments such as our 401(k) plan with company match
• Company-sponsored events and swag
• Dog friendly work environment
• Opportunities to learn, develop, network, and connect 

Total compensation for this role is designed to be competitive with the market. The anticipated salary range for this Syracuse, NY-based position is $125,000 to $150,000 per year. The final offer will depend on the candidate's experience, skills, abilities, and geographic location, along with other business and organizational considerations. PHG also provides a comprehensive benefits package; for more information, please visit our website.

OUR HIRING PHILOSOPHY

At Pinckney Hugo Group, we believe that diversity improves our agency and helps us to better serve our clients by offering different views, perspectives and experiences. We are committed to creating a diverse environment and team, and aspire to better reflect the brands and people we serve. We strongly encourage people of color, members of the LGBTQAI community, people with disabilities and other underrepresented groups to apply to join our team. No matter who you are, you'll find opportunity here. We'll empower you to work on amazing brands with incredible teams, all while giving you the space you need to make this time whatever you want it to be. Apply today and explore all the ways you can grow with us. You'll be glad you did — and we will too.

We'd like to know more about you and why you're interested in PHG. Please be sure to include a cover letter with your resume submission.

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