Account Executive - Services - Cisco Systems, Inc.

What You Will Do 

In the Services Specialist Premium role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our largest accounts. You will be essential in growing Premium Services offerings and penetration within our customers and in growing our New, Recurring Annual Services ACV, an extremely important financial metric for Cisco.

You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner facing activities to conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide an outstanding solution. You will be the expert on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

Who You’ll Work With

Success is directly associated with crafting strong and meaningful customer relationships and attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, Services Specialist Core, Delivery, Legal, Finance, and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

Who You Are

You are a strategic problem solver whose primary goal is to deliver outstanding business outcomes to your customers. You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative approach and understand the value of the collective team with the ability to pull in essential team members and complete to closure. You are a sales professional with proven success in the technology services industry with a strong drive to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

Minimum Requirements

• BA/BS degree in technology related fields or marketing/management
• 5+ years of related Sales experience; in lieu of sales experiences, we will also consider candidates with Cisco products and solutions experience. 
• Knowledge of Cisco’s or a competitor’s Professional / Advanced Services portfolio
• Uncovers and understands customer strategies and objectives; identifies and manages multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.

Preferred Skills 

• 3+ years of experience selling through channel partners or service sales experience in IT or related industry 
• Expertise in Outside-In / Consultative selling
• Understanding of Key Drivers and Strategic Imperatives of relevant Industry
• Solution selling skills aligned to each customer’s outstanding business problems and strategic objectives
• Ability to develop positive relationships based on deep understanding of the customer's perspective
• Collaborate and drive cross functional team within Cisco through influence to desired outcomes
• Some travel may be required

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why Cisco? 

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco