Account Health and Customer Service Coordinator - Sound Decisions

Role Overview: Our client is looking for a highly motivated, detail-oriented, organized, and results-driven Account Health and Customer Service Coordinator with 2-3 years of Amazon Marketplace experience. Excellent communication, organizational, and problem-solving skills are required.

Specific responsibilities include:

• Monitoring and replying to new Seller Central messages twice daily, seven days a week.

• Monitoring for new Account Health violations, Performance Notifications, and urgent cases twice daily, seven days a week; escalating them to the full department.

• Creating Seller Support cases to request more info and resolve violations; logging updates in the clients designated Google Sheet.

• Monitoring for and removing negative/neutral feedback.

• Monitoring and addressing negative product reviews, reporting reviews that violate Amazon TOS.

• Monitoring Account Health metrics and buybox consistency on Walmart and Target.

Ideal Candidate:

• 2+ years of customer service experience.

• 1+ years of experience with Amazon Seller Central, specifically with Account Health and case creation.

• Excellent written and verbal communication skills.

• Proficient with Google Sheets.

• Previous experience with Slack (not required).

Things they use to run their daily operation (their technology stack):

• Amazon (Seller Central)

• Dopebear (their internal system)

• G Suite + Excel

• Slack

• SQL

• Asana

• Chat GPT

• Giphy

Our best fit will be familiar with all of the above or have experience working with similar software. We look forward to speaking with you!