Account Management Director - HarmonyCares

Overview:

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

 

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

 

Our Shared Vision – Every patient deserves access to quality healthcare.

 

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

 

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities:

The Account Management Director is responsible for developing a scalable account management function and leading project implementation of key national Value Based Care (VBC) agreement(s), and actively managing relationships upon go-live. The Account Management Director works with both internal SME’s as well as external stakeholders. Upon effective implementation, this position will collaborate with regional leadership to ensure contract terms are adhered to, increase patient engagement, uphold all clinical/quality measures, and demonstrate ROI throughout the term of the agreement.

 

Essential Duties and Responsibilities 

• Assists in the development of a scalable and replicable account management function and organizational structure
• Coordinates multiple, simultaneous go-to market (GTM) business and operation launches with national/regional premier partners
• Partners with shared technical and business resources to effectively deliver and support solutions
• Manages multi-functional workgroups, ensuring deliverables including timeliness, quality, and customer expectations are met
• Oversees and manages the implementation of Performance Guarantees
• Establishes and produce standardized reporting package and dashboards
• Manages clientele of various risk-bearing types (ex. Health plans, ACO’s, IPA’s, etc.)
• Manages client input and feedback for all projects with detailed direction and timelines
• Establish and build strong working relationships with business leaders at all levels
• Manages day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
• As necessary, visits clients, in which to accelerate expansion, build rapport, or course correct
• Proactively remains connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• Negotiates, especially as it pertains to term renewals, cross-selling, and any additional product add-on’s

Qualifications:

Required Knowledge, Skills and Qualifications

• Seven years of experience in account management, project management, sales, marketing and/or public relations
• Seven years of experience in the health care field
• Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
• Strong organization, time management, problem solving skills and the ability to appropriately represent company service
• Proven ability to consistently and positively contribute in a fast-paced environment
• Ability to work effectively in a fast paced environment
• Ability to manage multiple, complex projects and delivering on project objectives and deadlines as required
• Self-motivated and results driven
• Ability to work independently
• Strong presentation skills
• Must maintain a valid driver’s license and good driving record

Preferred Knowledge, Skills and Experience 

• Bachelor's degree in Business, Marketing, Communications or related field
• Well versed in standard business operating systems (Excel, Word, PowerPoint, etc.)

 

Posted Max Pay Rate:USD $159,650.00/Yr.Posted Min Pay Rate:USD $94,723.00/Yr.Pay Transparency:Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.Notice:

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.