The Griff Network, located in Fallsington, PA is looking for a Full-Time Account Management Specialist.

General Description:

The Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.

Responsibilities:

• Entering of orders as needed
• Send Acknowledgment of orders to customers via email as needed
• Distribution of orders to production and material bins as needed
• Send Material Confirmations via email as needed
• Set activity reminders in Goldmine
• Update/Maintain delivery dates once received from Production Planner on a daily basis
• Process new accounts and maintain current accounts
• Process samples, trails and quotes as requested for customers
• Informs customers of changes throughout order life cycle
• Enters contract information, material specs, product details and all other critical information required to meet customer demands
• Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
• Processes complaints concerning any issue with a Customer’s order or requirements
• Answer telephones