Account Manager (Automotive) at Stefanini Group
Moraine, OH 45439
About the Job
Job #58652
We are seeking an experienced and dynamic Key Account Manager who will be responsible for managing customer relationships and coordinating cross-functional projects, both internally and externally. The ideal candidate will possess a strong ability to understand customer needs and ensure timely and effective support throughout the entire sales and project lifecycle.
As a Key Account Manager, you will work closely with multiple teams, including product development, and will be involved in managing multiple projects simultaneously, ensuring timely delivery and superior customer satisfaction.
Responsibilities:
- Manage Customer Relationships: Serve as the primary point of contact for customers, providing day-to-day support and addressing any issues or concerns.
- End-to-End Sales Management: Handle the full sales experience from pricing, costing, and quoting, to negotiating and ensuring after-market product support when necessary.
- Cross-Functional Collaboration: Work closely with internal teams, including product development, to meet customer expectations and project goals.
- Project Management: Lead up to 5-10 active projects, ensuring that customer orders are fulfilled on time and within agreed-upon terms.
- Order Fulfillment: Oversee the timely and accurate fulfillment of orders once a project has been won.
- SAP & Excel: Utilize SAP and Excel for managing contracts, quotes, and other project-related tasks.
- Continuous Improvement: Collaborate with internal teams to streamline processes and deliver projects with transparency and efficiency.
Qualifications:
- Strong experience in customer relationship management and cross-functional project management.
- Expertise in pricing, costing, negotiation, and quoting ("cradle-to-grave" product lifecycle experience).
- Proficiency with SAP and Microsoft Excel.
- Demonstrated experience in managing multiple projects with strong organizational skills.
- Ability to build relationships quickly and establish trust with internal and external teams.
- A background in the automotive industry is required.
Refcode: 58652_589