Account Manager - ERS- Irene Castaneda

*Please Read* This Job is 100% in the office onsite in Bedford Park, IL. There is no hybrid option at the present time or in the future. Schedule is Monday-Friday, 8am-4pm CST

We are seeking a full-time Account Manager to work in our Bedford Park, IL location. You must have current or recent print mail account experience. This position requires high energy, self-motivation and diplomacy to provide superior service to clientele, vendors, and in-house sales representatives. Applicants must provide support and information to various personnel within departments such as programming, production, accounting and warehouse. Ability to balance individual duties and working within a team is vital. Candidates must be well organized, able to multi-task, prioritize workloads and be detailed orientated in order to excel individually and maintain The organization’s standing as a leader in the direct mail industry.

Duties and Responsibilities

· Complete service requirements & requests from clients and sales representatives.

· Support assigned customer accounts and provide clients daily project updates

· Process job estimates, enter orders based upon programming & production specifications, shipping releases, and order invoicing.

· Maintain orders with accurate information and up-to-date schedules within client account files and in-house CRM software.

· Recognize and resolve potential issues that may arise between customer schedule and production requirements and keep sales personnel and the client informed of issues and project status.

· Create work orders and ensure the correct materials & postage funds are available by the required due date.

· Communicate with customers and sales representatives, provide daily status updates for each project

· Managing account inventory and timely inventory releases.

· Follow all plant safety, sanitation and quality procedures.

· Any other appropriate work assignments as required.

Requirements:

·At least 3 years of Customer Service experience in the direct mail or printing industry is required

· Excellent oral & written communication skills.

· Extremely organized and able to manage priorities

· Positive, problem-solving attitude.

· Proficient in MS Word, Excel, Outlook.

· Superior and proven customer service experience.

· High School diploma or equivalent is required.

Benefits

Medical, Prescription, Dental and Vision Insurance available

401k plan available

Vacation, personal days and holidays