Account Manager - The Howard Company
Brookfield, WI 53045
About the Job
The Howard Company is the Nation's leader in drive-thrus, digital displays and menu boards. We are an employee-owned company, celebrating over 70 years of design excellence.
Why Work for US?
- 100% Employee-owned
- Opportunities for advancement and promotions from within
- Known as a leader in our field
- Work-life balance
- Work culture committed to upholding our core values
- Generous benefit and compensation plans
- Established and growing client base
- Leadership team committed to the growth and success of the company and all team members
The Howard Company is seeking a motivated Account Manager to join our Customer Service team. The Customer Service Account Manager will work closely with Sales to meet clients' needs and requestsÙ« respond to their inquiries in a timely manner and aspire to deliver a positive customer experience. The ideal candidate will have be extremely organized and detail oriented with excellent customer service skills.
Key Responsibilities
- Build and maintain strong relationships with internal departments and clients.
- Maintain a detailed understanding of The Howard Company products, services and benefits to the clients.
- Organize and manage multiples projects among assigned accounts.
- Act as liaison between client and internal teams, ensuring all questions and concerns are addressed, as well as status updates and changes to keep the project on track.
- Abide by all Howard Company rules and regulations as noted in the Employee Handbook.
- Other duties as assigned.
Requirements
- Previous account manager/customer services experience required.
- Experience using ERP & CRM software is highly preferred.
- Strong communication skills in person, on the phone, and through email.
- Extremely organized with a can-do attitude.
- Ability to remain positive and focused within a fast-paced work environment.
- Able to juggle multiple tasks at one time and be able to roll with the punches.
- Able to work independently but also within a team.
Physical Requirements
- Ability to sit or stand for extended periods of time.
- Manual dexterity and hand-eye coordination for typing, filing, and using office equipment.
- Visual acuity and ability to read small print.
- Hearing acuity and ability to communicate effectively with others.
- Ability to lift and move office supplies and equipment.
- Mobility and ability to move around the office as needed.
PI254369747
Source : The Howard Company
