Account Manager - Turnserv

Account Manager Job Description

Company Overview:

Turnserv brands, including Liquid Liner Bathtub Refinishing and ApartmentPainters.com, is a market-leading, innovative provider of bathtub and tile refinishing as well as turn painting solutions. We specialize in restoring unsightly bathtubs to their original appearance at a fraction of the replacement cost and beautifying our clients living spaces. Our commitment to quality and customer satisfaction has established us as a trusted name in the industry.

Job Overview:

Turnserv is seeking a dynamic and experienced Account Manager for our Cincinatti, OH market. The ideal candidate will have a strong background in corporate settings, with experience in industries such as automotive, logistics, construction, multi-family housing, or property management/maintenance. The Account Manager will be responsible for working cross-functionally with our internal team of technicians, administrative team as well as developing a market strategy for sales & client facing efforts toward growing new & existing business.

Key Responsibilities:

• Leadership & Team Management:
  • Lead by example, providing guidance, motivation, and support to Branch Manager & technicians
  • Ensure accountability and high standards of work within the team
  • Foster a positive and productive work environment
• Operational Oversight:
  • Manage daily workload consisting of managing a route to meet new client conversion, client retention and outbound call metrics
  • Conduct quality control checks to ensure service excellence
  • Ensure best practices are being followed for vendor setup, invoicing and payment methods
  • Implement and maintain effective operational procedures
• Client Relations:
  • Work hand and hand with Branch Management & technicians to maintain strong relationships with existing clients
  • Address and resolve client concerns promptly and professionally
  • Identify opportunities for business growth and client satisfaction
• Administrative Duties:
  • Utilize computer skills to manage accounts strategically, including Excel, company CRM and G Suite
  • Prepare reports on performance and operational metrics
  • Ensure compliance with company policies and industry regulations.

Qualifications:

• Experience:
  • Proven experience in a corporate setting, preferably in automotive, logistics, construction, multifamily housing, or property management/maintenance
  • Demonstrated experience in sales and client-facing roles
• Skills:
  • Strong leadership and teamwork abilities
  • Excellent communication and interpersonal abilities
  • Proficient in using computer applications, particularly experience utilizing a CRM
  • Basic technical skills and aptitude for learning new tools
• Attributes:
  • High level of accountability and integrity
  • Strong problem-solving abilities
  • Ability to work effectively in a fast-paced environment
  • Client-focused mindset with a commitment to quality service

Why Turnserv?

• Competitive salary and benefits package. (50K-60K salary, bonus opportunities)
• Opportunity to be the driving force and face of the business in a growing market
• Supportive company culture that values innovation and excellence
• Opportunities for professional development and career growth mindset

How to Apply:

Interested candidates are invited to submit their resume.

About Us:
Turnserv is a platform of leading service brands, including ApartmentPainters.com, ApartmentRefinishing.com, and ApartmentFlooring.com. Our client list includes some of the largest names in the multifamily space! We offer competitive wages, growth opportunities, health care opportunities, and a family-like, professional culture.

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