Account Manager - Crowd Management - Whelan Security

Account Manager

Job Title:	Account Manager
Department:	Management
FLSA Status:	Exempt
Reports To:	Area Manager/Regional Director/Vice President
Compensation	$75,000 - $85,000 / year

Job Summary:
Stadium/event/arena experience preferred-
Under the direction of the Area Manager/Regional Director, the Account Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate staff; coaches and trains the operations workforce to improve individual skills. 
Essential Duties and Responsibilities:

• Ensure all day-to-day operations operate within the company's procedures. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
• Under the direction of the Area Manager / Regional Director, responsible for the creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices, and timely collections
• Suggest operation strategies to the Area Manager / Regional Director that improve execution and cost-effectively provide additional value; seek to continuously improve the state of account(s) while safeguarding the company
• Effectively communicate goals to the game-day operations team and communicate with the broader organization, where applicable, and maintain accurate and up-to-date records necessary for processing internal and external reports
• Proactively communicate with and seek feedback from all customers. Seek to improve customer satisfaction continuously; meet with customers regularly to ensure we are meeting their needs; share updates with leadership
• Supervise and coach subordinates in a manner that maintains morale, skills proficiency, and productivity. Managerial responsibilities include but are not limited to mentoring, coaching, and developing subordinates; planning, assigning, and directing work. Recruit and train team members as required by business needs
• Responsible for the accurate (within 98%) and timely completion of all payroll records at the designated account(s)
• Responsible for accurate and timely scheduling of staff, ensuring all open position(s) are filled within 96 hours of shift start time at the designated account(s)
• Adhere to budget(s) set forth, including, but not limited to, overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within account(s)
• On-call weekends/evenings, outside of core business hours, as needed
• Up to 25% travel may be required
• Perform other duties and responsibilities as requested or required

Minimum Qualifications:

• Valid Driver’s License
• Excellent management skills 
• Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
• Excellent communication skills, both oral and written
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills
• Initiative – Engages in proactive behavior and looks for new project opportunities
• Adaptability – Responds effectively to changes in situation or information
• Bachelor’s degree in a related field or equivalent experience
• Minimum of three years of previous operations, service field, or project management experience
• Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
• Ability to pass a background check  

• While performing the duties of this job, one is required to sit, stand, walk, talk, or hear.
• On occasion, it may be required to climb and work in high places, stoop, bend, or reach above the shoulders.
• The position may also require work in confined spaces and exposure to different outdoor weather conditions.  
• Must occasionally lift, push, or pull up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Working Environment:

• The position is office-based, but it frequently requires working at or attending scheduled events in an outdoor environment. 
• The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

"It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability by applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. BEST Crowd Management's policy is not to honor requests that employees be assigned based on sex or any other classification protected by law unless such request is based on a bona fide occupational qualification for that assignment."