Account Manager/Customer Success - Technical B2B at TEKsystems

A VERY LARGE E-COMMERCE/SHIPPING COMPANY IS LOOKING TO BRING ON AN ACCOUNT MANAGER/CUSTOMER SUCCESS MANAGER TO JOIN THEIR TEAM FOR A YEAR LONG CONTRACT, CAN BE EXTENDED OR HAVE THE OPPORTUNITY TO GO DIRECT AS WELL.

This is more of a B2B Tech oriented role.

Please apply and a recruiter will reach out to discuss the role in more detail!

Pay Rate:

$39 - 59

Hybrid Schedule: 1-2 Days in Office - 40hr work weeks

Start Date: 11/4

48 Week Duration Assignment

Description:

Seeking a capable Account Manager/Executive to help build a customer support team for a new b2b solution. In this role you will be responsible providing customer support as well as for building and enhancing customer experience processes and mechanisms. The ideal candidate for this role should possess strong account management skills be able to deliver on commitments manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Above all they should demonstrate a high level of ownership and ability to navigate ambiguity. This is a unique opportunity to play a highly visible role in an exciting industry-leading technology business.

Typical Task Breakdown:

· Deliver exceptional customer support and maintain a high level of customer satisfaction:

* Handle customer inquiries and issues with a sense of urgency and professionalism.

* Demonstrate a deep understanding of solutions, products and policies to provide accurate and valuable guidance.

* Continuously expand your knowledge and skills to stay ahead of evolving customer needs and industry trends.

* Foster strong relationships with customers and serve as a trusted partner in their success.

· Serve as a subject matter expert and trusted advisor for small and medium customers:

* Develop a comprehensive understanding of each customer's business, goals, and pain points.

* Identify opportunities to optimize the customer's use of solutions.

* Collaborate with cross-functional teams to design and implement tailored solutions that address the customer's needs.

* Manage escalated customer inquiries and issues, ensuring timely resolution.

· Contribute to the development and execution of initiatives to improve customer experience:

* Analyze customer feedback, usage data, and industry trends to identify areas for improvement.

* Provide subject matter expertise and input on the design and implementation of new features, processes, and policies.

* Serve as a customer advocate within the organization, representing the voice of the customer.

* Work closely with product, engineering, and operations teams to support the delivery of strategic initiatives.

Between Account Management and Executive - going after 100s of system integrators, reach out, secure, and develop them.

Additional Skills & Qualifications:

Qualifications:

* Bachelor's degree or equivalent experience

* 5 - 7 (L6) years of customer success account management or customer support experience preferably in a B2B TECH environment

* Proven track record of contributing to strategic initiatives and delivering measurable results

* Excellent written and verbal communication skills. Proficiency in composing concise accurate and appropriately targeted responses.

* Strong organizational skills including prioritizing time management and managing multiple projects in a fast-paced deadline-driven environment.

* Attention to detail and excellent problem-solving skills.

* Demonstrated ability perform data analysis reporting and forecasting to guide business decisions in an ambiguous environment.

* Proficient in the use of customer relationship management CRM tools and customer support software

Must Have:

1) 3+ years of customer success, account management, or customer support experience in Tech Company

2) Experience in customer service role / ticketing management

3) Strong organizational skills including prioritizing, time management, and managing multiple projects in a fast-paced, deadline-driven environment.

Preferred:

Ideally coming from digital signage or hardware experience (Building channels), operating within devices or hardware in B2B model, software. CRM platform

Looking to garget two journeys with different approaches - 1) customers go to solution provider/system integrator. building team to go after these system integrators, channel development team that is tasked to go after system integrators within space and recruit to have them work

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.