Account Manager - Symbiotic Services
Dublin, CA 94568
About the Job
Account Manager (Print)
Location: Dublin, CA
Job Type: Full-time
Symbiotic Services is seeking a highly skilled and customer-focused Account Manager for a print industry client. This is an exciting opportunity for those who excel in customer service and want to work with a leader in the printing sector, producing top-quality products for cosmetics, healthcare, and food industries.
Key Responsibilities:
- Maintain and grow revenue from existing customers, identifying new opportunities to drive additional income.
- Act as the main point of contact between customers, sales, and production teams.
- Set up and maintain customer data in Label Traxx for designated accounts.
- Conduct regular customer service follow-ups via phone and email.
- Manage customer orders, confirm pricing, validate artwork, and coordinate outsourcing needs.
- Provide project management support, ensuring customer expectations align with production capabilities.
- Oversee inventory programs, maintain customer communications, and ensure timely shipments.
- Collaborate with sales teams on estimates, complaints, payment issues, and other special projects.
Qualifications:
- High school diploma or GED required; an associate’s degree or relevant college experience is preferred.
- Minimum two years of customer service experience in a manufacturing environment, ideally in the printing industry.
- Proficiency in Microsoft Office and ability to learn industry-specific software.
Benefits:
- Benefits start the first of the month after hire.
- Free $100,000 Life Insurance & Long Term Disability.
- 401k with company match.
- Medical, Dental & Vision Plans (United Healthcare & Kaiser).
- Paid vacation, sick time, and holidays.
Physical Requirements:
- Ability to lift/move up to 10 pounds regularly, and up to 25 pounds occasionally.
- Regular standing, walking, and occasional stooping, kneeling, or crouching.
Equal Opportunity Employer:
Symbiotic Services is committed to diversity and ensures all applicants receive fair and equal treatment, regardless of background or personal characteristics.
High school diploma, GED, or equivalent experience. An associate’s degree or equivalent from a two-year college or technical school is preferred. Minimum of two years of experience in customer service in a manufacturing capacity; related experience and/or training; equivalent combination of education and experience. The manufacturing and printing industry is preferred. Must have a working knowledge of Microsoft Office Software, including Outlook, and the ability to learn company-specialized software programs.
Source : Symbiotic Services
