Account Manager - Fiserv
Hagerstown, MD
About the Job
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Manager
What does a fantastic Account Manager do?
The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.
Key Accountabilities:
+ Enhanced client relationships / client retention
+ Enterprise problem prevention and resolution
+ Make independent decisions, exercising good judgment and managing complex issues
To be successful in this role, you will:
+ You will develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
+ You are tasked with understanding their client’s environment to ensure full utilization of our solutions for maximum benefit
+ Provide various levels of reporting on accomplishments and in-process activities
+ Influence and work cross-functionally on critical initiatives including, but not limited to, external projects, incident response, process improvement, and develop/maintain standard operating procedures
+ Compliance with system audit, client profile updates, and other administrative duties, involve maximum process to meet legal and contractual obligations
Qualifications for consideration:
+ High school diploma or equivalent
+ Three + years’ experience in customer service
+ Ability to travel up to 20%
+ Proficiency using Excel formulas and running SQL queries
+ Experience presenting to clients
Preferred qualifications for consideration :
+ Project Management experience
+ Knowledge of Fiserv systems
+ Bachelors degree preferred
Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us!
Salary Range:
-
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Manager
What does a fantastic Account Manager do?
The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.
Key Accountabilities:
+ Enhanced client relationships / client retention
+ Enterprise problem prevention and resolution
+ Make independent decisions, exercising good judgment and managing complex issues
To be successful in this role, you will:
+ You will develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
+ You are tasked with understanding their client’s environment to ensure full utilization of our solutions for maximum benefit
+ Provide various levels of reporting on accomplishments and in-process activities
+ Influence and work cross-functionally on critical initiatives including, but not limited to, external projects, incident response, process improvement, and develop/maintain standard operating procedures
+ Compliance with system audit, client profile updates, and other administrative duties, involve maximum process to meet legal and contractual obligations
Qualifications for consideration:
+ High school diploma or equivalent
+ Three + years’ experience in customer service
+ Ability to travel up to 20%
+ Proficiency using Excel formulas and running SQL queries
+ Experience presenting to clients
Preferred qualifications for consideration :
+ Project Management experience
+ Knowledge of Fiserv systems
+ Bachelors degree preferred
Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us!
Salary Range:
-
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Source : Fiserv
