Account Manager - Health Systems - Massachusetts - Bend Health

Bend is seeking an Account Manager to join our health system engagement team who forges deep, trusted relationships with our referral partners and drives successful partnerships. 

Your goal will be to ensure that our relationships with partners are strong, profitable, and enduring. In this role, you will report to our VP of Business Development and will follow the established job performance standards for the position. 

You are Located In: Massachusetts 

Skills:

• You are an excellent communicator with interpersonal skills and an aptitude for building relationships with professionals of all organizational levels.
• You have excellent listening and problem solving skills with diverse groups of internal and external stakeholders. 
• You are driven by our mission and are a self-starter.
• You are resourceful, empathetic, proactive, and adaptable ready to take on new opportunities. 
• You know how to nurture our partner relationships. 
• You know how to work with your internal peers to problem solve and provide solutions based on customer needs. 

Responsibilities:

• Serve as the long-term relationship manager focused on increasing engagement, new patient growth and retention
• Build trust by proactively communicating and setting appropriate expectations
• Collaborate with Business Development team to ensure a seamless transition to Account Management and identify growth opportunities within assigned territory
• Coordinate trainings for doctors and staff members to promote Bend Health services and established referral workflows
• Ensure our referral partners receive accurate and up to date information on our services and referral process to grow and maintain new patient appointments
• Resolve any issues and problems, deal with complaints, issue escalations as needed
• Liaise with cross-functional internal teams to improve the entire partner experience
• Prepare and present progress and forecasts to stakeholders using key account metrics
• Drive new referral relationship opportunities in your assigned market

Qualifications:

• 1+ years' experience in healthcare a plus
• Mental Health experience a plus
• Ability to travel to assigned accounts for in-person meetings 75% of your time
• BA/BS degree in Business Administration, Sales, Psychology or relevant field
• Proven record of engaging effectively with external customers and meeting KPIs
• Ability to work independently; results driven
• Service oriented – ready to go the extra mile for your partners
• Excellent listening, negotiation, and presentation abilities
• Strong time management skills with proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Ability to collaborate effectively across Bend Health
• Excellent organization and planning skills
• Solid experience with CRM software

We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps:

• We will only email you from the @bendhealth.com domain
• Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message 
• We will not send you a check until you are actively employed
• We will never ask you for personal payment or require you to purchase equipment 

We are here to help if you have any questions or concerns about a job posting. Please reach out directly to hiring@bendhealth.com for inquiries. Thank you again for your interest and we look forward to connecting with you!

At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.