Account Manager - Lovingly

Who we are

Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts—especially floral gifts—are sent today. We believe every gift should be personal, intentional, and truly capable of representing how you feel! Our mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most to you.

With a network of over 1,500 talented local florists across the country, we guarantee that your gift will make a mark.

At Lovingly, we embrace a hybrid work model that combines the flexibility of remote work with the benefits of in-person collaboration. Our team members are spread across North America, with many conveniently located within a few hours of our Hopewell Junction, NY headquarters. While most of our team works remotely, we recognize the unique value of face-to-face interactions. Depending on the role, team members may be asked to join us at HQ periodically—ranging from once a year to quarterly, monthly, or even weekly. This approach ensures strong team cohesion and collaboration while respecting individual needs for flexibility. Our hybrid model reflects our commitment to creating a balanced, adaptable work culture that supports both personal and professional growth.

Who you are

• A natural relationship builder, accountable for driving results and revenue growth.
• Exceptionally resourceful with a knack for solving complex problems and overcoming objections.
• Calm under pressure with a growth mindset, passionate about helping small business owners succeed in the digital world.
• Committed to innovation and utilizing AI-driven insights to optimize partner success.
• A proactive learner, always seeking new ways to improve processes and stay ahead of industry trends.
• Aligned with Lovingly's LLAMA philosophy, which emphasizes adaptability, creativity, continuous learning, and leveraging AI for innovation.

If this describes you, you might just be the Account Manager we’re looking for!

Lovingly has tremendous plans for growth, and we're building a motivated and diverse team to help double our market share domestically and internationally. As an Account Manager, you'll play a pivotal role in ensuring the success of our florist partners through relationship management, creative problem-solving, and strategic growth initiatives.

What you’ll do

As an Account Manager, you will manage a portfolio of florist accounts, nurturing relationships and driving partner success. In line with Lovingly’s LLAMA principles, you’ll bring a creative and adaptable mindset to:

• Manage a portfolio of florist accounts focusing on retention, growth, and adoption of Lovingly's full suite of products and services.
• Proactively identify opportunities to upsell and cross-sell, including offerings like Lovingly Connect, Google Ads Service, and POS Terminals.
• Collaborate with the marketing team to implement AI-driven personalization strategies for both B2B and D2C channels.
• Assist in transitioning legacy partners to newer, more profitable services, ensuring a smooth and positive experience.
• Contribute to refining SOPs for account management processes, ensuring scalability and alignment with Lovingly’s evolving business model.

Requirements

• · While a Bachelor’s or Master’s degree in business, marketing, or a related field is beneficial, we prioritize the right mindset, skillset, and experience. We welcome candidates who can demonstrate a strong technical background, innovative thinking, and alignment with Lovingly’s LLAMA philosophy, regardless of formal education.
• · Proven track record of meeting or exceeding sales targets and KPIs.
• · Strong interpersonal and communication skills with a proven ability to build lasting relationships.
• · Proficiency in CRM systems, particularly Salesforce.
• · Experience with AI-driven marketing or personalization strategies.
• · Ability to work extended hours during key product launches and peak periods.
• · Familiarity with the challenges and opportunities in the gifting or floral industry.
• · Strong alignment with Lovingly's LAMA mindset (Learning AI-Augmented Multipotentialite Archetype), emphasizing adaptability, creativity, and continuous learning.
• · Must be located within 1 hour drive of Hopewell Junction, NY.
  

Salary Range $55,000 - $70,000, based on skills, experience, and background.

Benefits

• 22 days PTO—use them however you want!
• 12 paid holidays
• Comprehensive benefits including health, dental, and vision
• 401k with a guaranteed 3% salary contribution
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs)
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, or expression, or veteran status. We are proud to be an equal opportunity workplace.