Account Manager [Hybrid] - ReviewPoint

Join ReviewPoint as an Account Manager!

Are you ready to make waves in the dynamic world of start-ups? ReviewPoint, a fast-growing tech company located in the picturesque town of Sausalito, CA, is on the lookout for a passionate and driven Account Manager to join our innovative team. This is not your typical 9-to-5 job; it's a thrilling split hybrid role that offers the perfect blend of in-office collaboration and flexible remote work. If you're eager to be part of a vibrant start-up culture and have a knack for building strong client relationships, we want to hear from you!

About Us:
ReviewPoint is revolutionizing the way businesses handle marketing automation and customer feedback. Our cutting-edge platform empowers companies to turn customer insights into actionable strategies, fostering growth and enhancing customer satisfaction. Located in the heart of Sausalito, you'll be working with a team of creative thinkers and tech enthusiasts who are passionate about boosting local businesses across the United States. 

What You’ll Do:
As an Account Manager at ReviewPoint, you'll be at the forefront of our client success strategy. Your day-to-day responsibilities will include:

• Client Relationship Management: Perform daily outreach through phone calls, Zoom calls, text, and email. Build and maintain strong, long-lasting client relationships, monitoring their business using the ReviewPoint dashboard as their primary point of contact.
• Onboarding and Training: Guide new clients through onboarding, ensuring they understand and can effectively use our platform.
• Strategic Planning: Develop customized strategies and proposals to help clients achieve their business goals using our tools and services.
• Problem Solving: Act as a trusted advisor, troubleshooting issues and providing innovative and proactive solutions to enhance client satisfaction.
• Performance Tracking: Monitor client performance, provide regular reports, and offer proactive recommendations to optimize their use of our platform with ReviewPoint.
• Collaboration: Work closely with our sales, marketing, and product teams, participating in feedback loops to meet and exceed client needs.

What We're Looking For:

• Experience: 3 years of account management experience, preferably in an agency, tech, or start-up environment.
• Communication Skills: Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly.
• Customer-Centric: A genuine passion for helping clients succeed and a proactive approach to problem-solving and service. 
• Tech-Savvy: Comfortable with technology and quick to learn new tools and platforms. Things change and advance quickly; therefore, a high level of flexibility and adaptability is essential for this role.
• Adaptable: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Team Player: Must have a growth mindset and the ability to work effectively with cross-functional teams. Please, no fixed mindsets or egos. 

Why ReviewPoint?

• Innovative Environment: Be part of a cutting-edge start-up transforming the automated marketing industry.
• Flexible Work: Enjoy the best of both worlds with our split hybrid model, offering a mix of in-office and remote work.
• Stunning Location: Work in beautiful Sausalito, CA, surrounded by scenic views and a vibrant community. Office paddle boards and e-bikes included. 
• Career Growth: Opportunity to grow with a rapidly expanding company and shape your career path. 
• Team Spirit: Join a go-getting team that values grit, tenacity, growth, and action over deliberation.

Ready to embark on this exciting journey with us? Apply now, and let's shape the future of marketing automation and customer feedback together!

To apply, please send your resume and a brief note detailing your experience and why you're the perfect fit for the Account Manager role at ReviewPoint. To flex your attention to detail, please include the phrase ''genie in a bottle''. Applications can be emailed directly to careers@reviewpoint.com.

ReviewPoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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