Account Manager II (Eurofins Discovery - Central) - Eurofins PSS Insourcing Solutions, LLC

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Position Summary: 

At Eurofins, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain and grow existing client accounts through the direct sales channel. The goal of the role is to present our full Eurofins Discovery capabilities and provide solutions to our clients through a close partnership and understanding of our customer’s work and potential needs while providing excellent interactions that provide value to the customer.

Essential Duties and Responsibilities: 

• Manage a portfolio of existing customer accounts assigned to the account manager to maintain and grow sales in order to achieve the customer’s goals.
• Determine and implement optimum marketing and sales outreach strategies on an account by account basis to insure customer is aware of offerings of interest pertinent to their specific needs.
• Understand pricing throughout the portfolio, leverages pricing as a competitive advantage, understand the internal Eurofins Discovery operations sufficiently to utilize those processes to leverage pricing and provide options to the customer.
• Provide positive long-term contact for the customer to address their needs as they arise. Act as the sales management point of contact to handle customers’ individual needs.
• Works closely with internal technical teams and client services to present our offering and close business, set up pricing and invoicing terms.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions. Develop KPIs for each account to demonstrate success in growing the account.
• Set and track sales account targets, aligned with company objectives. Report monthly.
• Develop business plans to grow the accounts on account-by-account basis and monitor against the goals of the plan on a quarterly basis. Pivoting the plan based on changes in customer need as pertinent.
• Keep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.
• Track the change in the organization as the customer’s staff changes or acquisition occurs for each account. Follow the moves and work with territory Business Development Managers to provide contacts for them to pursue new business if pertinent.
• Develop quarterly and annual sales forecasts based on the account business plan.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth.
• Establish the dedicated Client Services staff to insure customer management.
• Work to push transactional sales to eCom through customer education and monitoring.
• Complete expense reports as per policy

Basic Minimum Qualifications (BMQ): 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required.

Education/Experience (BMQ): 

• Bachelor’s or Master’s degree in communications, marketing, business administration and/or technical background in drug discovery related disciplines.
• 2+ years in technical sales and/or account management. 

Ability and/or Skills (BMQ): 

• Excellent computer skills including experience with Microsoft Office, social media platforms, and other web-based applications
• Excellent communication (oral and written) and attention to detail
• Strong business development, organization, negotiation, scientific, and organizational skills, ability to multi-task
• Knowledge of and the ability to master Sales tools such as CRM programs (e.g. Salesforce.com)
• Customer-centric behavior
• Ability to work well in a team environment but also capable of working independently
• Ability to partner effectively as part of a team to solve problems, negotiate solutions, and reach a consensus
• Valid driver’s license

Other Factors: 

• Located near major airport and ability to travel up to 10% time in support of driving business to meet revenue objectives
• Ability to do occasional international travel
• Authorization to work in the hiring country indefinitely without restriction or sponsorship

Disclaimer:

This position description is written as a guideline to inform employees of what is generally expected of them at each job level.  The description is not intended to be all encompassing or limiting in any manner; rather, it is hoped it will add understanding and better reflect the work performed at all levels of employment.  Duties and responsibilities other than those listed may be included as needed within the work group or the company as a whole.

The above information may not be used or duplicated by others without written consent.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6.515 billion ($7.018 billion), and has been among the best performing stocks in Europe over the past 20 years.