Account Manager - Campus Life & Style

Campus Life & Style’s mission is to provide an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design. Each new day is an opportunity for growth as we invest in our team and our goals to remain a best-in-class organization.

The success of the company is dependent upon the satisfaction of our residents. Our devoted staff maintains direct involvement in managing each of our properties and tending to their needs.

Company Benefits and Perks

• Generous paid time off
• 401(k) matching
• Health, Dental and Vision
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Relocation assistance
• Unparalleled company culture
• Opportunities for growth and advancement
• Fun and flexible work environment

The Job At-A- Glance:

We are looking to add a dynamic Account Manager who will be a key member of our Campus Life & Style Family. As the Account Manager. This is a great opportunity for someone with leasing agent experience looking for more and wanting to learn about the industry. This role offers a great deal of exposure to all aspects of property management.

Staff Development and Leadership:

• Assist General Manager to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
• Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create a professional and friendly office environment.
• Assist Manager to implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
• Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
• Perform other job duties as requested by the Manager or as needed to ensure a successful property.

Property Administration:

• Assist Manager to maintain a positive reputation, and relationship with school and community.
• Assist Manager to ensure your team spends necessary time on campus and at local businesses to promote cross adverting and positive relationships.
• Assist Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized. Show and lease apartments. 
• Assist Manager to ensure website and marketing materials are up to date and portray the property in a positive light.

Financial Performances:

• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts, and effective budget management.
• Ensure property management software is accurate, up to date always, and utilized to its fullest functionality.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.  
• Maintain resident ledgers in property management software to ensure accuracy. Communicate with residents as needed.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Perform regular audits of property management software and leases as needed.
• Process accounts payables in a timely manner and work with vendors as needed to ensure accurate billing and good standing.

Customer Experience & Sales

• Provide first‐class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally.  Create a professional and friendly office environment.
• Actively network with local higher education and city officials to establish effective working relationships for the benefit of the property and its residents.  
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized.
• Assist Manager to ensure website and marketing materials are up to date and portray the property in a positive light.
• Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.

The activities listed above may not be all inclusive.

Here's the stuff we are looking for in the individual who wants to join our team:

You thrive on sharing your knowledge and creating a better future for Campus Life and Style. You are the number one Ambassador of the CL&S Culture and Vision within your Community. Personal drive to be the best you can be and want to grow within the company.

• A Bachelor’s degree; or 2-4 years’ experience in student housing; or equivalent combination of education and experience.
• Ability to lead, inspire and motivate a dynamic team, while having a customer-centric mindset.
• Ability to manage multiple projects simultaneously, set priorities and meet deadlines.
• An entrepreneurial mindset-you're creative and will challenge the status quo to meet the needs of our residents and our company.
• Strong accounting skills and ability to read and decipher resident ledgers.

To learn more about Campus Life & Style please visit our website at https://www.clsliving.com/

We conduct criminal background and drug screening.

Campus Life & Style is very proud to be recognized as a certified Great Places to Work company. 

Campus Life & Style LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.