Account Manager Liaison - Aptive Environmental
Provo, UT 84601
About the Job
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time remote position. The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level.Account Manager Liaisonsdevelop strong relationships with customers and fellow Account Managers. They also answer client queries and identify new business opportunities among existing customers.
Responsibilities include:
Build relationships with clients within the Aptive areas
Assist current account managers clients and are a liaison between the company, the customer and clients assigned account manager
Address customers needs as quickly and effectively as possible to maintain strong relationships through multi channels of communication
Work across various departments to coordinate scheduling and execution to maintain the best possible outcome for the Customer
Drive customer retention within Aptive through CSAT and NPS.
Handle and resolve customer complaints, refunds, and escalations as the single point of contact for the customer while maintaining a positive relationship
Clearly communicate to our customers the capabilities of Aptives products and services
Serve as a leader of the account process to ensure Customer Satisfaction
Maintain a thorough knowledge of product offerings
Focus on growing and developing existing clients to generate incremental business.
Play an integral role in effective on-boarding of new customer account managers and customer loyalty specialists
Communicate with Leadership Operational updates and assist other customer account managers during irregular operations.
Communicate effectively through multiple channels of communication, including but not limited to Email, Text Messaging, Video chat and Phone conversation.
Follow call center procedures and guidelines
Perform other related duties as needed
Education and Experience
High School Diploma or equivalent
Must be a current internal Customer Account Manager to qualify for an interview
Customer service experience required
Must have knowledge of Google Drive, Microsoft Office, and knowledge of Zendesk Sell Communication platform
Physical Requirements
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who pose a direct threat or significant risk to the health and safety of themselves or others in the workplace will not be considered qualified for employment if physical requirements cannot be eliminated or reduced by reasonable accommodation.
Essential functions are carried out in a variety of positions including standing and sitting. To meet company needs, all positions require the ability to move freely.Typing speed minimum of 35 wpm
Remote Requirements:
Remote position at home
Must provide a quiet work environment
Internet speeds of 20 Mbps, consistent download speeds with jitter below 20 milliseconds
Aptive Environmental:
Aptive Environmental provides pest control services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive grew quickly to become a world recognized brand. In 2022, with more than 1 million customers, Aptive was named by PCT Magazine as the 6th largest pest control company in North America out of 20,000 competitors.
In 2019 Aptive was the youngest company featured on Glassdoor's Top 100 US workplaces and is currently ranked #1 Pest Control Company on Best Company.. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation "United to Beat Malaria" to help stop the spread of Malaria transmitted by mosquito bites.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.