Account Manager at CAI

Job ID Number

R4014

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

We are looking for a motivated Account Manager ready to take us to the next level! If you have extensive experience with contracts and SOWs, and are looking for your next career move, apply now.

Job Description

We are looking for an Account Manager to operate as a primary point of contact for agency users and our partner SOW vendors, ensuring the delivery of services for fixed price, deliverable-based, and/or time-and-materials projects via one of CAI's CWS contracts. This position will be full-time and hybrid.

What You'll Do

• Act as the primary point of contact for both agency users and vendors specific to the CWS SOW programs, delivering exceptional service and managing expectations

• Facilitate all procurement activities throughout SOW lifecycle (pre-bid calls, vendor Q&A, vendor orals, negotiations, on-boarding tasks, etc.)

• Maintain and configure the Vendor Management System to support workflow processes and enhance functionality

• Ensure strict compliance with SOW lifecycle processes by both agency users and SOW vendors

• Design and implement comprehensive transformation strategies to streamline and improve CWS SOW processes for efficiency and effectiveness

• Monitor and manage the invoicing and payment processes to ensure timely and accurate financial transactions

• Collaborate with client and vendor staff, fostering strong relationships and clear communication

• Monitor service delivery against contractual milestone obligations; assist with change orders when necessary, and ensure timely invoicing of milestones

• Create, maintain, and deliver reports to both internal and client users reflecting the status of the steps in the SOW lifecycle - from release to execution to closeout

• Create and maintain Standard Operation Procedure documents for the SOW process for each client

• Resolve issues in a timely manner

• Provide VMS (Vendor Management System) training and daily support to the client specific to the SOW programs

• Provide vendor response management, training, and performance oversight services specific to the SOW programs

• Manage SOW services to contractual service level agreements (SLAs)

What You'll Need

Required:

• 10+ years of experience in contract/vendor management

• 10+ years of direct interfacing experience with client and vendor staff

• 10+ years of experience working within a Contingent Workforce Solutions (CWS) program

• Experience successfully transforming business processes to enhance efficiency, boost productivity, and drive innovation

• Expertise in Business Intelligence and report writing

• Strong organizational skills with the ability to manage multiple projects and priorities

• Excellent communication skills, both verbal and written, with the ability to negotiate and influence stakeholders

• Detail-oriented with a strategic mindset focused on process improvement

Preferred:

• Bachelor's degree in Business Administration, Management, or a related field

• Proficiency in using Vendor Management Systems and other related software

• Experience with VectorVMS is preferred but experience with other VMS systems is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.