Account Manager - BenTek
Palm Beach Gardens, FL 33410
About the Job
Bentek® is a benefits technology company boasting a trusted cloud-based platform and outstanding service for Public Sector clients. Based in Palm Beach Gardens, FL we’re a company that’s big on heart, culture, community involvement, and excellence.
Come join our talented inclusive community. We offer an excellent compensation and benefits package plus an award-winning wellness program. Just to name a few of our awards: Top Places to Work, Sun Sentinel. Healthiest employers and Best Places to Work, South Florida Business Journal. See what it's like to work at Bentek.
Bentek is seeking an Account Manager to deliver innovative employee benefits technology solutions with a focus on excellent customer service. The Account Manager (AM) is responsible for day-to-day service and satisfaction for each assigned client. Under the guidance of the Client Success Manager (CSM), the AM provides comprehensive benefits administration support, training, and best practices to client administrators.
Responsibilities
- Manage day-to-day service, support and communication for assigned clients.
- Support clients in configuration of their Bentek site annually for Open Enrollment.
- Support clients in configuration of year-round modules for New Hires, Life Events, Billing, and more.
- Provide client support by diagnosing issues, initiating tickets for items requiring escalation to Development team, and managing ticket lifecycle.
- Provide occasional employee support by answering technical support calls or chats.
- Provide solutions, workarounds, and best practices for complex challenges, while providing clients with status updates on a regular basis.
- Lead client meetings and calls related to service, product training, and renewals.
- Work with third parties, carriers, and brokers to drive positive customer solutions.
- Collaborate with the Implementation Manager and CSM regarding post implementation/renewal service and issues.
- Communicate regularly with team members, keeping everyone abreast of ongoing client needs.
- Work with team members to facilitate audit and testing, issue resolution, maintaining client contacts and documentation.
- Manage internal client documentation and help cross-train team members.
- Occasionally may travel to client location for onsite events or training.
Qualifications
- Two years of professional experience providing customer service, preferably in employee benefits, HR or administration
- Bachelor’s degree from accredited university
- Previous experience in project management-based roles a plus
- Knowledge and experience with employee benefits administration
- Knowledge of benefits enrollment and/or HRIS software
- Excellent verbal and written communication skills, strong relationship building skills
- Attention to detail, self-motivated, and proactive problem-solving
- Ability to multi-task, manage and prioritize a variety of tasks
- Maintains grace under pressure and chooses to be a team player
- Enjoys working with computers and technology
- Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and social business platforms
BenTek is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, BenTek complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. BenTek also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.
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