Account Manager, Post-Acute (Long Term Care) - REMOTE - Managed Health Care Associates, Inc.

Who We Are

Managed Health Care Associates, Inc. (MHA), provides care communities with access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum including long-term care, home infusion, and specialty pharmacies, as well as senior living and other group living facilities. Our team of associates are passionate about our common mission of helping people age with grace, and champion our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

 Who we’re looking for: 

The Account Manager, LTC will provide unparalleled support of MHA’s Long Term Care Pharmacy Members by providing, developing strong relationships with the members in their territory, by providing competitive contracts, as well interactive Quarterly Business Reviews all designed to help our members leverage efficiency and cost savings.

The primary responsibility of the Account Manager is to support members within their territory by conducting sales and customer service activities. You will also sell and provide support of pharmaceuticals, medical/surgical supplies (“MPS”), business products and services (“BPS”) and capital equipment within long term care pharmacy provider accounts, in accordance with agreed business plans. Will also be responsible for working with our Network Team for customer reimbursement issues.  

What You’ll Be Doing:

• Plan and carry out internal sales and customer service activities via email and phone calls
• Provide direct client support and foster relationships with various contacts within the pharmacy.
• Provide proactive Data Analytics to identify, track, quantify and present member business trends and contract opportunities through Monthly Touch Base or individual interactions and or reports.
• Create sales opportunities for MHA products and services to long-term care providers for MHA contracts.
• Respond to and follow up on calls and emails from member pharmacies.
• Maintain and develop existing member participation through planned individual account support
• Troubleshoot the member pharmacy questions, concerns or reimbursement issues when it comes to the LTC Network and Medicare Part-D.
• Monitor and maintain accurate Member information.
• Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers.
• Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research.

What You’ll Bring to the Table:

• Bachelor Degree required
• 1-3 years account management experience and or customer service experience, preferably in healthcare
• Demonstrated past sales achievements in support of quota attainment and customer retention
• Excellent organization and time management skills with ability to prioritize work and function independently.
• Professional demeanor in performing job responsibilities and when interacting with others.
• Excellent communication and interpersonal skills.
• Strong analytical and organizational skills.
• Ability to manage a territory and coordinate a high level of activity under a variety of conditions and constraints.
• Strong proficiency in MS Office applications including Excel (Pivot Tables, V-lookup), Word, and Outlook

What’s Good to Know:

• Remote environment

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.  The employee must occasionally lift and/or move up to 15 pounds. 
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress;
• Work environment:  The noise level in the work environment is usually minimal.

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support