ACCOUNT MANAGER at Anderson Dahlen

Why ADI?

For 75 years, Anderson Dahlen has provided world-class metal fabrication and equipment integration services to leading companies in a wide variety of industries:

• Food Processing
• Industrial
• Pharmaceutical
• Vacuum (Applied Vacuum Division)

Contract manufacturing for OEMs, engineering support and design-build capability for custom projects. From components to fully integrated equipment, our uniquely effective Project Management process helps us continuously shape bright ideas into brilliant results. ISO 9001:2015 certified; ASME, AWS and PED compliant.

Anderson Dahlen is proud to have become part of the Gray family of companies in September 2020. Gray Inc. is a family-owned, fully integrated service provider specializing in engineering, design, construction, and smart manufacturing. This acquisition provides Gray new capabilities for stainless-steel manufacturing of key critical equipment for the Food and Beverage industry. It also expands Anderson Dahlen's resources to serve customers in the Food, Pharmaceutical, Industrial, and Vacuum Technology markets.

PRIMARY OBJECTIVE OF THE POSITION:

The Account Manager is responsible for managing client accounts, ensuring client satisfaction, and driving business growth. This role involves working closely with clients to understand their needs, providing solutions, and coordinating with internal teams to deliver high-quality products and services on behalf of Anderson Dahlen.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong relationships with clients to ensure their needs are met and expectations are exceeded.
• Regularly communicate with clients to understand their goals, challenges, and feedback.

Account Coordination:

• Coordinate with internal teams (e.g., sales, marketing, product development) to ensure timely and successful delivery of solutions.
• Manage project timelines, deliverables, and resources to meet client requirements.
• Monitor account performance and provide regular reports and updates to clients.

Strategic Planning:

• Develop and implement account strategies to drive growth and achieve client objectives.
• Identify opportunities for upselling or cross-selling additional products or services.
• Analyze client data and market trends to provide actionable insights and recommendations.

Issue Resolution:

• Address and resolve any issues or concerns raised by clients in a timely and effective manner.
• Proactively identify potential challenges and develop solutions to prevent or mitigate them.

Contract and Budget Management:

• Oversee contract negotiations and ensure compliance with agreed terms and conditions.
• Manage budgets and ensure that account activities remain within financial constraints.

Reporting and Documentation:

• Maintain accurate and up-to-date records of client interactions, project progress, and account activities.
• Prepare and present reports on account performance, project status, and other relevant metrics.

QUALITIFCATIONS FOR ENTRY:

Education: 4-year college degree preferred; 2 years associated + experience acceptable

Experience: Proven experience as an Account Manager or similar role

Basic experience with Microsoft Xcel, Word, and Outlook

PHYSICAL REQUIREMENTS:

The company fosters a manufacturing type environment. This position will primarily involve operating a computer at a desk in an office environment.

Lift/Carry-

0-10 lbs.- Occasionally

11-50 lbs.- Never

51-100 lbs.- Never

Push/Pull-

0-25 lbs.- Occasionally

26-75 lbs.- Never

76-100 lbs.- Never

• Bend- 0-33% during an 8-hour shift
• Twist/Turn- 0-33% during an 8-hour shift
• Kneel/Squat- Not at all
• Sit- 67-100% during an 8-hour shift.
• Stand/Walk- 0-33% during an 8-hour shift
• Overhead Reaching- 0-33% during an 8-hour shift
• Ladder/Stair- 0-33% during an 8-hour shift

EEO DISCLAIMER:

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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