Account Manager, Recall Solutions - Inmar, Inc.

The Account Manager in Recall Solutions ensures that all internal and external stakeholders maintain a high level of satisfaction with recall event execution services, as they manage and take responsibility for planning, coordinating and executing a series of client recall events as they occur.

The Account Manager owns the client relationship when a recall occurs and is intended to be the primary point of contact once a recall is initiated. The incumbent works within the Recall Solutions team to ensure proper awareness of events for assigned clients.

Candidates should be located in the East coast or Central time zones

Primary Accountabilities:

• Manage the recall business process to ensure all areas for each recall are aware of and performing according to approved standard operating procedures.
• Act as the single point of contact for assigned clients and internal stakeholders for a recall event.
• Interface with vendors and partners to identify and troubleshoot client problems; look for opportunities to improve the process and handle any client specific requests.
• Perform research and analytical work to ensure recall event reporting is accurate and readily available to the client.
• Manage recall forecasting and billing processes for assigned recall events.

Required Qualifications:

• Bachelor’s Degree (B.A./B.S.) from a four-year college or university
• 2-3 years related account or operations management experience in a transactional-based environment, preferably in one or more of the following fields: supply chain/logistics, food and/or drug manufacturing, quality assurance or technology; or, an equivalent amount of training and experience required to complete the essential functions/job responsibilities of this position
• Ability to drive tactical matters on a daily basis and engage stakeholders
• Ability to remain calm and effectively manage multiple simultaneous tasks in a fast-pace and high-pressure environment
• Proven strategic level written and verbal communication skills
• Proficient with Microsoft Office and Google Suite
• Competent with AS/400 (or other similar computer systems)
• Competent with Salesforce

Individual Competencies:

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
• Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
• Collaboration: Works collaboratively with others to achieve group goals and objectives.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.