Account Manager - Tyndale

Overview

The Tyndale Company, a 8x Top Workplace winner in PA/3x winner in TX and proud women owned business is hiring our newest Account Manager to join our award-winning team. Account Managers cultivate trusted relationships with new and existing customers and successfully manage our customer onboarding process. Retention and satisfaction are achieved by providing exemplary support and service to our valued customers and by partnering with internal teams using a customer centric and analytical approach to understanding account opportunities, strengths, and long term objectives. Tyndale’s Account Managers are creative, passionate, smart team players who are integral in taking our company to the next level.

Hybrid/Remote: Tyndale supports a strong work-life balance. This Account Manager will work 1 day a week onsite, and 4 days a week remote. To be considered, candidates must reside within a commutable distance from San Ramon/Walnut Creek, CA for onsite work needed.

Responsibilities

• Main-point-of-contact managing and growing mid/large strategic national accounts, while driving participation in customer meetings, and resolving all account issues to full satisfaction;
• Facilitate the successful implementation of flame-resistant uniform service programs and enhancements through the alignment of internal teams, presentation development and delivery, and a focus on continuous improvement of the customer experience;
• Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management to ensure effective communication and flawless execution of custom apparel programs;
• Act as a system expert with full understanding of complex custom programs, the ability to produce daily reports, offer technical and creative solutions that result in program efficiency, and strengthen client partnerships;
• Develop, analyze, and validate data presented to clients, showcase product performance with visual impact, and highlight KPI success;
• Attend customer meetings both in person and virtually for KPI review, onboarding of new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
• Support Tyndale’s customers and National Sales Executives via full understanding and execution of customer contract terms including pricing guidelines, payment terms, custom KPI goals, and renewal dates;
• Develop excellent relationships with every customer to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
• Attend and participate in industry related business, trade, and safety events.

Qualifications

• Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required;
• Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred;
• Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%;
• Attention to detail with a commitment to achieving results through service excellence and high standards;
• Excellent written and verbal communication skills;
• Creative, flexible, and innovative self-starter and team player;
• Strong organizational skills; able to manage priorities, workflow, and meet deadlines;
• Excellent problem resolution and consultative sales skills;
• Current valid driver’s license required.