Account Manager, Tree Services - BraveView, Inc.

Job Description: Tree Care Account Manager

Reports to: Vice President of Tree Care

Job Purpose:

The Tree Care Account Manager is responsible for all sales and scheduling of multiple tree care jobs.

Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction.

Establishes and maintains good working relationships with clients.

Follows all Company policies, procedures and safety guidelines.

Performs related work as required.

Key Responsibilities:

Assumes full responsibility for multiple tree care accounts

Manages customer expectations efficiently

Proposes tree care pruning, removals and plant health care recommendations

Develop and create full tree care plans that include GPS mapping of trees along with recommendations

Utilizes company software correctly to schedule and manage accounts

Completes paperwork and customer requests accurately and on time

Creates effective reports and presentations using company templates

Attends client board meetings, conducts landscape walks with clients and independently

Makes responsible recommendations to clients

Addresses risks and hazards associated with all tree care operations (e.g. utility lines, space requirements, etc.)

Tags removals ahead of time and works with supervisor to direct crews on the scope of work performed

Completes business processes in a timely and accurate fashion

Complies with and acts as a role model for all organizational policies and procedures

Is available for “on-call” emergencies

Provides excellent service (e.g. accurate, complete, timely) to clients, team members and other Bemus staff

Follows up on outstanding proposals with clients

Works with Human Resources to ensure that proper traffic control permits and measures are in place

Sends tree care schedule to maintenance division and managers ahead of time

Post tree trimming notices when necessary

Key Performance Indicators:

Manages all tree care accounts to achieve overall profitability to company standard

Maintains all tree care accounts to company quality standard

Retains client accounts through client relationships and quality performance

Follows and directs staff in all safety policies and procedures to prevent accidents and injuries

Produces high-quality work that is on time

Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress

Manages tree task log to ensure requests are completed on time

Schedules, tracks and completes work tickets

Primary Skills and Education Required:

Positive attitude; ability to follow rules and instructions, work safely, and work well with others

Communicate effectively in written and spoken English

Possesses a valid California Driver's License with acceptable driving record

3 years of professional tree care experience

A 2 or 4-year degree in Horticulture, Plant Science or other related field is beneficial

A combination of experience and education as outlined above is ideal

Working knowledge of the principles, practices and methods associated with tree care (e.g., tree identification, plant health care recommendations, pruning types, tree risk assessments, recommended removals, etc.

Competence in math and technology

Good time management and organization

Ability to solve problems in a positive and practical manner

Applies principles of supervision and team building

Ability to lead and manage a team

Ability to multi-task and handle a fast-paced work environment

Ability to work well under stress

Focuses on exceeding the expectations of customers

Applies principles of supervision and team building

• Obtain ISA Certified Arborist certification within the first 6 months on the job
• Obtain ISA TRAQ (Tree Risk Assessment Qualification) within the first 2 years on the job
• Obtain Qualified Applicator’s License (QAL) is encouraged

If you feel you are qualified for this position and would like to be considered, please respond to this job posting by sending us a copy of your resume and we will review.