Account Manager - Wellness Division - Delta Health Systems

Delta Health Systems, one of the leading Third Party Administrators (TPA) for self insured programs in the country with a reputation for flexibility, innovative services and outstanding customer service is looking for an innovative, self motivated, dedicated individual to fill the position of:

Account Manager: Wellness Division

POSITION RESPONSIBILITIES

• Liaison between client, company departments and third-party service providers
• Responds promptly and accurately to client/broker inquiries
• Manages various population health management programs on behalf of client
• Administers employee engagement campaigns
• Conducts presentations
• Preparing for and participating in employee/client presentations
• Provides monthly and quarterly data reporting to clients
• Maintains contact with assigned clients/brokers/consultants on a regular schedule via phone, correspondence and in person to monitor and enhance service
• Implements new product offerings
• Consults with clients/brokers/consultants on regulatory issues affecting plan
• Represents Company at client, industry or professional meetings/events
• Position requires travel and use of personal vehicle
• Other duties as assigned

KNOWLEDGE AND SKILL

The position requires one to three years of general account management/client relationship experience. Bachelors' degree and experience with population health management programs is preferred.  Must possess, or obtain within one year of assignment, a valid Life/Health Insurance Agent license.  Must possess a valid drivers' license and proof of insurance.

                               

CRITICAL SUCCESS FACTORS:

Success will require well-developed emotional and social competencies in these areas:

• Self-Confidence – Can diplomatically express views that may be unpopular. Decisive despite uncertainties.
• Self-Control –Composed, positive, clear thinking and focused under pressure
• Conscientiousness– Organized and careful in work. Meets deadlines and commitments.
• Innovation – Open to new ideas, approaches and information.
• Achievement Drive – Constantly strives to improve upon standards of excellence
• Commitment– Makes sacrifices to meet goals.  Believes in the group's core values
• Initiative – Pursues goals beyond what's required or expected of them
• Optimism – Persistent despite obstacles and setbacks.  Expects success, not failure.
• Understanding –Senses others feelings and perspectives, takes interest in their concerns.
• Service Orientation – Anticipate, recognize and meets customer needs.  Offers help.
• Influence – Can effectively persuade others. 
• Communication – Deals with difficult issues. Listens well. Seeks mutual understanding.
• Conflict Management- Diplomatic, tactful, able to de-escalate tense situations.
• Collaboration and Cooperation – Shares plans, information and resources.  Partners.

The statements above describe the general requirements of the job but are not intended as an all-inclusive listing of duties that may be required of the individual in this position from time to time.

Delta Health Systems offers its employees a generous and comprehensive benefits package.  The health insurance components include medical, dental and vision.  Additional health benefits include life insurance, disability insurance and flexible spending accounts.  Other benefits include 401(k) with safe harbor contributions, vacation leave, sick leave, paid holidays, tuition reimbursement, and many more.

Delta Health Systems is an equal opportunity employer and participates in E-Verify