Account Receivables Representative - Fiserv
Coral Springs, FL
About the Job
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Receivables Representative
What does an Accounts Receivable Representative do at Fiserv?
As an Accounts Receivable Representative, you will collect debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants regarding their outstanding accounts. You'll establish rapport with merchants to overcome objections and secure payment of the debt.
What you will do:
+ Responsible for recovering overdue payments on accounts.
+ Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regard to their outstanding accounts.
+ Work with debtors to establish repayment plans and encourage alternative payment solutions.
+ Collect in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
+ Address customer issues and complaints related to billing.
+ Establish rapport with merchant to overcome objections and negotiate payment of the debt.
+ Document all discussions and actions in a tracking system or database.
What you will need to have:
+ High School Diploma or equivalent.
+ Minimum of two years of customer service experience, preferably in a collection, call center or sales environment.
+ Knowledge of applicable laws related to the debt collection industry.
+ Experience with computer systems.
+ Must have an excellent work history with a strong record of job stability.
What would be great to have:
+ Previous work experience in industries ranging from bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
+ Ability to negotiate repayment plans effectively.
+ Strong problem-solving skills to resolve billing issues.
+ Proficiency in MS Office and data base management.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Account Receivables Representative
What does an Accounts Receivable Representative do at Fiserv?
As an Accounts Receivable Representative, you will collect debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants regarding their outstanding accounts. You'll establish rapport with merchants to overcome objections and secure payment of the debt.
What you will do:
+ Responsible for recovering overdue payments on accounts.
+ Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regard to their outstanding accounts.
+ Work with debtors to establish repayment plans and encourage alternative payment solutions.
+ Collect in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
+ Address customer issues and complaints related to billing.
+ Establish rapport with merchant to overcome objections and negotiate payment of the debt.
+ Document all discussions and actions in a tracking system or database.
What you will need to have:
+ High School Diploma or equivalent.
+ Minimum of two years of customer service experience, preferably in a collection, call center or sales environment.
+ Knowledge of applicable laws related to the debt collection industry.
+ Experience with computer systems.
+ Must have an excellent work history with a strong record of job stability.
What would be great to have:
+ Previous work experience in industries ranging from bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
+ Ability to negotiate repayment plans effectively.
+ Strong problem-solving skills to resolve billing issues.
+ Proficiency in MS Office and data base management.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Source : Fiserv
