Account Representative - Incident IQ

Incident IQ Account Representative

Company Overview

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12
schools that is transforming K-12 workflows including IT asset management, help desk
ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission
is to revolutionize how school districts manage operational support activities to better serve
students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company
providing innovative cloud-based software. The Incident IQ platform has been rapidly
adopted by K-12 school districts. Today, millions of students and teachers in districts across
the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services.
Since the company's founding, Incident IQ has built a culture focused on customer success
and product leadership; we are passionate about helping school districts achieve operational
efficiency. Incident IQ's environment is inclusive and transparent, and our team members
are respected and valued contributors who consistently exhibit openness, integrity,
collaboration, enthusiasm, and effort.

Account Representative
Reporting directly to the Sales Director, the Account Representative (AR) will be responsible
for meeting and exceeding ARR targets from new account acquisition from smaller districts
within their assigned territory. The candidate will identify, actively prospect, qualify, and
close new business within their assigned territory. The AR will develop target lists of school
districts and work with the SDR team to develop awareness of iiQ technologies. The AR will
qualify potential opportunities and actively manage the buying cycle for new customer
acquisition. Day-to-day activities will include qualifying potential leads, prioritizing and
organizing activities, demonstrating iiQ technologies, managing pilot processes, and
coordinating effective follow up to move new opportunities to a decision.

The ideal candidate will have a compelling and persuasive communication style. They enjoy
leveraging their expertise to help new prospects see the value of iiQ technology. Effective
internal communication with Product Management, Customer Success, and other
stakeholders is also a critical success factor.

Account Representative Responsibilities:
● Meet and exceed sales results - new ARR targets
● Identify and target small district prospects in assigned territory
● Contact prospects, generating interest and qualifying needs for iiQ offerings
● Deliver compelling sales presentations and product demonstrations for new prospects
● Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing
● Communicate customer stories and best practices in a compelling persuasive way
● Develop relationships with key stakeholders to ensure long-term success
● Effectively manage follow up activities to move new opportunities to a decision
● Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
● Develop and maintain appropriate new sales pipeline for consistent performance
● Enhance personal effectiveness through the efficient use of technology
● Generate ad hoc reports for internal departments as needed

Desired Requirements / Experience: 
● Four (4) year college degree, or equivalent experience
● Minimum of 2 years sales experience in technology
● Experience thriving in a fast paced, high activity, sales environment
● Track record of consistent top performance – meeting/exceeding sales targets
● Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
● Exceptional group presentation skills – compelling and persuasive style
● Highly organized and process driven work habits
● Driven individual with ability to work independently and within a team environment in a competitive marketplace
● Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
● Experience in SaaS sales to the K12 market is highly preferred

What makes Incident IQ different:
● We facilitate whole-person growth where employees develop personally as well as
professionally
● We offer an energetic and collaborative environment; everyone's opinion matters!
● We produce software that empowers K-12 schools to run efficiently, allowing for
a better classroom experience for students to THRIVE!
● We provide excellent work/life balance
● An amazing downtown Atlanta office location, and satellite office in Alpharetta

Incident IQ offers a competitive salary based on experience with a benefits package for full
time employees that includes medical, dental, vision, life insurance, 401k, and paid time off
(PTO).

Incident IQ is an Equal Opportunity Employer