Account Representative - PrideStaff

PrideStaff has a great opportunity for an Account Representative with a very innovative company in Oceanside, CA

What our client has to offer:

• A career, not just another job. Our client prides themselves on long-term employee retention, which is proven by the large percentage of the team who have been with our client for over a decade. As we mentioned before, our client's positions are best suited for those with a long-term career in mind, and our principles, benefits, and promotion opportunities echo that sentiment.
• An inclusive company culture that puts their employees first and shows them the recognition they deserve. There’s no better feeling than being appreciated, which is why they have implemented many different ways to say “Thank you!” to the team. This includes department lunches and games, FOND – An employee rewards and prizes program, raffling off Padres baseball tickets, a summer company event, a company holiday party, wellness program benefits, and year-end bonuses.
• Our client offers an excellent health insurance package that offers Medical, Dental, Vision, Life Insurance, Long-Term Disability, and Aflac insurance.
• 401(k) plan with a match of 40% of the first 6% contributed, and entry into the company Profit Sharing Plan after two years of service.
• Two weeks of vacation time per year, which increases with tenure, and seven company-paid holidays.

Qualifications

What you’ll do:

Professionally maintain performance expectations amongst numerous client portfolios through effective communication and creative problem-solving skills. This is accomplished by making and receiving as many quality phone calls on as many accounts as possible to quickly establish contact with consumers to collect up-to-date payments, educating and assisting consumers regarding their accounts, and providing excellent customer service.

• This position requires organizational skills and the ability to multi-task. Representatives will navigate consumer’s accounts via computer, while simultaneously speaking to them on the phone.
• Professional communication skills are necessary to thrive in the position, with both consumers, as well as peers and management
• Inquisitiveness and awareness are required to gather relevant information and effectively identify and solve problems.
• Candidate must be adept with phone and computer systems, and possess good typing skills to quickly and accurately look up or record account information.
• Candidate must be comfortable and effective at over-the-phone conversation, in a fast-paced call center environment.
• The position comes with a monthly bonus opportunity based on performance, which can earn employees several hundred dollars on top of their hourly salary! On top of this, our employees often partake in daily, weekly, and monthly contests where results are additionally compensated.

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour