Account Representative - AD Solutions

We are seeking a motivated and customer-focused individual to join our team as an Account Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.

Responsibilities:

• Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.
• Resolving customer issues and complaints in a friendly and efficient manner.
• Providing information, troubleshooting, and technical support to customers.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with service and support teams to ensure customer satisfaction.
• Participating in training sessions to improve product knowledge and customer service skills.
• Communicating with customers to gather feedback on products, services, and needs.
• Documenting and updating customer records.
• Routing and assigning service calls to ensure desired service response times are met.
• Providing regular updates to management on customer feedback, concerns, and issues.
• Collaborating with other departments to ensure that customer needs are being met.
• Participating in team meetings and providing input on ways to improve the customer experience.
• Support internal customers through light housekeeping (opening and closing procedures and restocking supplies).

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Previous experience in customer service or sales preferred.
• Excellent communication skills, both written and verbal.
• Clear and professional speaking voice,
• Strong problem-solving and decision-making skills.
• Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations
• Ability to push, pull and lift up to 25 lbs occasionally.
• Ability to type and operate office technology.

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