Account Representative - Norman International Inc.

About Us:
With more than 50 years of unwavering passion for quality, Norman Window Fashions is among the world's largest and well-respected manufacturers of window coverings. Our long-standing commitment to quality and craftsmanship have made us the number one choice for homeowners who demand only the best.

Job Overview:
We are seeking a dynamic and results-driven Account Representative to manage and grow an assigned book of business. The ideal candidate will have a strong background in inside sales and account management, with the ability to support the growth of assigned accounts, increase sales revenues, and provide exceptional customer service.

Key Responsibilities:

• Account Management & Growth:
  • Manage and grow assigned accounts to increase sales revenues.
  • Support the growth of assigned accounts through regular communication and strategic planning.
  • Analyze sales data to identify opportunities and execute Campaign Agendas.
• Customer Engagement:
  • Answer customers' questions about products, prices, availability, and terms.
  • Recommend products based on customers' needs and interests.
  • Provide ongoing support to clients after sales or contract signings.
  • Contact regular and prospective customers to demonstrate products and solicit orders.
  • Monitor market conditions, product innovations, and competitors' products.
• Sales Execution:
  • Estimate or quote prices, credit, or contract terms, warranties, and delivery dates.
  • Provide customers with product samples and catalogs.
  • Execute Campaign Agendas including budget reviews, rebate tracking, promotions, product selling and training, and new product roll-outs.
  • Track open rates on campaigns and mass emails to measure effectiveness.
• Business Analysis:
  • Review month-end buying account reports to identify opportunities by account and product.
  • Analyze top and low performers to understand successes and expose additional opportunities.
  • Support dealer and customer visits, and provide training and certifications as needed.
• New Account Onboarding:
  • Introduce new accounts to Norman's offerings, providing initial training on products, sample demos, order entry, and website navigation.
  • Conduct virtual meetings using Norman samples and key product displays.
• Competitive Analysis:
  • Understand the competitive landscape and promote the Norman value proposition.
  • Track and report on competitive promotions, product delays, strengths, and weaknesses.

Non-Essential Job Duties:

• Perform similar and incidental duties as required.

Qualifications:

• Experience in inside sales and account management.
• Strong analytical and communication skills.
• Proficiency in Microsoft Office Suite, social media, and web-based apps.
• Working knowledge of Salesforce CRM.
• Ability to work independently and as part of a team.
• Basic product knowledge and technical understanding of all Norman products.
• Detailed understanding of Norman's website and sales administration functions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance